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-   -   is it worth it to fight a customer? (https://www.aspkin.com/forums/amazon/35451-worth-fight-customer.html)

MERMAID 08-20-2011 06:48 AM

is no good idea
 
No, is no good idea:pop2:

Hrad 08-20-2011 09:04 PM

Quote:

Originally Posted by KingRay (Post 260679)
Got it. So if a buyer negs you saying that your product was junk it can be removed? I see that every day on ebay.

I see that everywhere on eBay too. I always just assumed it was the seller's responsibility to make sure the product is exactly what the buyer wanted.
If they'd actually remove these sorts of feedback, I'd actually like eBay a little more :clap:

ovidiu 08-21-2011 12:55 AM

That's for Amazon. Probably not for eBay.

cherrqell 08-21-2011 04:47 AM

If you want to sell on Amazon, and be successful, repeat this phrase 1000 times and you will be on the path to untold riches..............

"the customer is always right"
Thank you, and good day!

SweetPea 08-21-2011 10:49 AM

Also, if you take care of customers the right way, even if there is a problem, they might be more likely to return in the future. It is good business practices.

cherrqell 08-21-2011 12:19 PM

Quote:

Originally Posted by SweetPea (Post 261344)
Also, if you take care of customers the right way, even if there is a problem, they might be more likely to return in the future. It is good business practices.

There is alot of truth to this. I've had on numerous occasions customers email me many months later asking if I carried a particular item for purchase. Sometimes I would get ahold of that merchandise for this individual, sometimes not, but good customer service will yield positive benefits. Plus these customers always gave glowing detailed positive feedback. You have to give sterling customer service to be competitive on Amazon.:amen:


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