You have to understand our point of view. Of course, anyone who sells online will have to accept a certain percentage of returns. That is simply the way the business works.
However, the online marketplace is VERY competitive and profit margins are thin. When a customer returns an item, most often it is the seller who has to pay for shipping, both ways. If the item has been unwrapped, or is damaged in any way, it can no longer be sold as new, meaning that its value drops by an average of 50%. It can take 10 successful sales to make up for ONE return.
Also, Amazon is VERY customer focused. They do not flag people for excessive returns unless they really ARE excessive. And sellers are expected to keep their refund rate low, or face penalties.
So, when someone comes here and tells us they want our help to get around Amazon flagging their account for excessive returns, we are not overly anxious to be helpful. Please understand it is nothing personal.
Why would you have to return a large number of items anyway? I mean, if you receive a damaged or defective item, it should certainly be returned. There are also, of course, other legitimate reasons for returning something. But when Amazon tells you that you have too many returns, you have definitely gone overboard.
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