Forum

Feedback Letter
 

I thought I would share with you guys a feedback request letter I received from a seller and intend to use myself to get more feedback on my account

Our records indicate that you have recently made a purchase with us through Amazon.com. In our endeavor to provide the best service possible and our commitment to quality, we would love to hear your thoughts and opinions.

We just want to encourage you to rate your shopping experience with our store by leaving feedback through Amazon.com.
To leave feedback for an order you have placed, go to www.amazon.com/feedback and sign in to Amazon.com. When you find the corresponding order, click the “Leave Feedback” button.
Your comments will ultimately aid us in continually improving our products and services. We want to continue to meet and exceed your expectations on a consistent basis.
We genuinely hope that your experience with our store was one that was positive and memorable. Thank you in advance for your valuable feedback.

Warmest Regards,'

Nice post degsey69

cool thanks, I think I will also use that for ebay, minus the Amazon stuff.

Great info Thanks

Solid son!!

Test drive time... report back in a few weeks.. see if feedback increases. Lately mine is down to like 3-5% :(

DId that make you want to leave feedback for said seller OP?

If I was me I would get cheap cards at dollar store and send one to buyers separate after a week. Most people I know are so into the product at time of delivery that they ignore all the "junk". Probably a week or so would give them enough time to evaluate the product and calm down to leave feedback.

I like it. It is very professional, and I don't think that eBay or Amazon would have an issue with it. I think they both hate it when sellers "beg" for feedback by telling the buyers that if they don't get positive feedback they could lose discounts or be kicked off their sites. But this is different. Good find!

I feel having the link to "feedback" makes all the difference in the world making it easy for the buyers.

Also doesn't hurt to have a well written professional letter either.

Thanks for this. :)

I like it, I will have to steal this from ya degsey69, Don't report me to Ebay! :p

It's a good start, but from a buyer's perspective, I find it a tad too formal. "In our endeavor"??? Who talks like that? Trim down some of the pompous language and now you've got something.

Also I like to send buyers letters that possibly keeps them from thinking about leaving 1,2 or 3 star feedback this doesn't do that so if the buyer is unsatisfied then you will get a bad review.

I use feedbackfive.com for automated emails to all my buyers on Amazon. Since I started using it I am averaging around 35% feedback on orders placed. The service isn't free though.

Ditto to Gamefreak and cardfelon. 35% is a very good rate, worth paying for, in my opinion.

So far with that I am getting a 10% response, but you know its better than none.

I think the frame work is good and if anybody wants to alter it and post it here we can all compare our results.

One thing I do which I got from another post is I sign it

Thank you from

John & The Smith Family

My response rate is somewhere in the 25-30% range, you should be getting at least 20% with a letter.

Thanks, nice written letter.

I compose a seperate letter for each account with an image showing how to leave 5 star feedback but more importantly to contact me by a few means if they have ANY problems what so ever and it will be rectified ASAP!

Feedback left off 6/10 orders now & most don't complain, good for new accounts..

Sample?
 

oooSMOKYooo,
Is there anyway you can send me a PM with a sample of the letter you use? We are only getting about 1-2/10 leaving us feedback. Anything we can do would certainly help.
Thanks,
Derrek

Good. It seems like a letter amazon would send.

Amazon buyers are the worst when it comes to feedback, the letter is nice I admit but chances of them any of them actually reading and taking their time to leave a feedback is low. You know what works? Incentives... I usually say along the lines that I'm giving something away at the end of the month to a random customer who has left me feedback on their recent order, works like a charm. it's the only way lazy people will get off their ass and leave a feedback.

Thank you I will try that service out. I see there is a lite version that is free