| | |
03-21-2012
| | Senior Member | | Join Date: Sep 2010
Posts: 2,158
Thanks: 55
Thanked 576 Times in 484 Posts
Activity: 15% Longevity: 78% | | Feedback Letter
I thought I would share with you guys a feedback request letter I received from a seller and intend to use myself to get more feedback on my account Our records indicate that you have recently made a purchase with us through Amazon.com. In our endeavor to provide the best service possible and our commitment to quality, we would love to hear your thoughts and opinions.
We just want to encourage you to rate your shopping experience with our store by leaving feedback through Amazon.com.
To leave feedback for an order you have placed, go to www.amazon.com/feedback and sign in to Amazon.com. When you find the corresponding order, click the “Leave Feedback” button.
Your comments will ultimately aid us in continually improving our products and services. We want to continue to meet and exceed your expectations on a consistent basis.
We genuinely hope that your experience with our store was one that was positive and memorable. Thank you in advance for your valuable feedback.
Warmest Regards,' | The Following 6 Users Say Thank You to degsey69 For This Useful Post: | |
The complete step-by-step guide to get back to selling today!
| |
03-21-2012
| | Executive [VIP] | | Join Date: Dec 2009
Posts: 75,768
Thanks: 5,916
Thanked 8,903 Times in 8,196 Posts
Activity: 97% Longevity: 83% | |
Nice post degsey69
|
03-21-2012
| Executive [VIP] | | Join Date: Dec 2010
Posts: 3,506
Thanks: 254
Thanked 815 Times in 600 Posts
Activity: 7% Longevity: 77% | |
cool thanks, I think I will also use that for ebay, minus the Amazon stuff.
|
03-21-2012
| | Senior Member | | Join Date: Dec 2011
Posts: 486
Thanks: 25
Thanked 73 Times in 64 Posts
Activity: 0% Longevity: 71% | |
Great info Thanks
|
03-21-2012
| Senior Member | | Join Date: Aug 2010
Posts: 1,176
Thanks: 80
Thanked 271 Times in 218 Posts
Activity: 0% Longevity: 79% | |
Solid son!!
|
03-21-2012
| Senior Member | | Join Date: Jun 2010
Posts: 2,656
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0% Longevity: 80% | |
Test drive time... report back in a few weeks.. see if feedback increases. Lately mine is down to like 3-5% :(
|
03-21-2012
| Senior Member | | Join Date: Jun 2010
Posts: 2,656
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0% Longevity: 80% | |
DId that make you want to leave feedback for said seller OP?
|
03-21-2012
| | Executive [VIP] | | Join Date: Apr 2010
Posts: 2,842
Thanks: 1,090
Thanked 683 Times in 494 Posts
Activity: 0% Longevity: 81% | |
If I was me I would get cheap cards at dollar store and send one to buyers separate after a week. Most people I know are so into the product at time of delivery that they ignore all the "junk". Probably a week or so would give them enough time to evaluate the product and calm down to leave feedback.
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
|
03-21-2012
| | Executive [VIP] | | Join Date: Mar 2010
Posts: 7,217
Thanks: 895
Thanked 4,069 Times in 2,169 Posts
Activity: 0% Longevity: 81% | |
I like it. It is very professional, and I don't think that eBay or Amazon would have an issue with it. I think they both hate it when sellers "beg" for feedback by telling the buyers that if they don't get positive feedback they could lose discounts or be kicked off their sites. But this is different. Good find!
|
03-21-2012
| | Administrator | | Join Date: Jul 2008
Posts: 2,898
Thanks: 730
Thanked 1,568 Times in 861 Posts
Activity: 28% Longevity: 91% | | Quote:
Originally Posted by degsey69 To leave feedback for an order you have placed, go to www.amazon.com/feedback and sign in to Amazon.com. When you find the corresponding order, click the “Leave Feedback” button.[/I][/COLOR] | I feel having the link to "feedback" makes all the difference in the world making it easy for the buyers.
Also doesn't hurt to have a well written professional letter either.
Thanks for this. |
03-22-2012
| | Executive [VIP] | | Join Date: Sep 2010
Posts: 14,302
Thanks: 1,110
Thanked 4,934 Times in 3,399 Posts
Activity: 1% Longevity: 78% | |
I like it, I will have to steal this from ya degsey69, Don't report me to Ebay! |
03-22-2012
| Executive [VIP] | | Join Date: Apr 2008
Posts: 1,807
Thanks: 454
Thanked 288 Times in 233 Posts
Activity: 0% Longevity: 93% | |
It's a good start, but from a buyer's perspective, I find it a tad too formal. "In our endeavor"??? Who talks like that? Trim down some of the pompous language and now you've got something.
|
03-22-2012
| Senior Member | | Join Date: Jun 2010
Posts: 2,656
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0% Longevity: 80% | |
Also I like to send buyers letters that possibly keeps them from thinking about leaving 1,2 or 3 star feedback this doesn't do that so if the buyer is unsatisfied then you will get a bad review.
|
03-22-2012
| | Executive [VIP] | | Join Date: Feb 2010
Posts: 1,762
Thanks: 95
Thanked 312 Times in 257 Posts
Activity: 0% Longevity: 82% | |
I use feedbackfive.com for automated emails to all my buyers on Amazon. Since I started using it I am averaging around 35% feedback on orders placed. The service isn't free though.
|
03-22-2012
| Executive [VIP] | | Join Date: Apr 2008
Posts: 1,807
Thanks: 454
Thanked 288 Times in 233 Posts
Activity: 0% Longevity: 93% | |
Ditto to Gamefreak and cardfelon. 35% is a very good rate, worth paying for, in my opinion.
|
03-22-2012
| | Senior Member
Threadstarter  
| | Join Date: Sep 2010
Posts: 2,158
Thanks: 55
Thanked 576 Times in 484 Posts
Activity: 15% Longevity: 78% | |
So far with that I am getting a 10% response, but you know its better than none.
I think the frame work is good and if anybody wants to alter it and post it here we can all compare our results.
One thing I do which I got from another post is I sign it Thank you from
John & The Smith Family |
03-22-2012
| Executive [VIP] | | Join Date: Apr 2008
Posts: 1,807
Thanks: 454
Thanked 288 Times in 233 Posts
Activity: 0% Longevity: 93% | |
My response rate is somewhere in the 25-30% range, you should be getting at least 20% with a letter.
|
03-23-2012
| Junior Member | | Join Date: Jul 2011
Posts: 94
Thanks: 50
Thanked 16 Times in 11 Posts
Activity: 1% Longevity: 74% | |
Thanks, nice written letter.
I compose a seperate letter for each account with an image showing how to leave 5 star feedback but more importantly to contact me by a few means if they have ANY problems what so ever and it will be rectified ASAP!
Feedback left off 6/10 orders now & most don't complain, good for new accounts..
|
10-09-2012
| Junior Member | | Join Date: Oct 2012
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0% Longevity: 66% | | Sample? Quote:
Originally Posted by oooSMOKYooo Thanks, nice written letter.
I compose a seperate letter for each account with an image showing how to leave 5 star feedback but more importantly to contact me by a few means if they have ANY problems what so ever and it will be rectified ASAP!
Feedback left off 6/10 orders now & most don't complain, good for new accounts.. | oooSMOKYooo,
Is there anyway you can send me a PM with a sample of the letter you use? We are only getting about 1-2/10 leaving us feedback. Anything we can do would certainly help.
Thanks,
Derrek
|
10-12-2012
| Senior Member | | Join Date: Oct 2012
Posts: 313
Thanks: 59
Thanked 22 Times in 19 Posts
Activity: 0% Longevity: 66% | |
Good. It seems like a letter amazon would send.
|
10-12-2012
| Junior Member | | Join Date: Aug 2011
Posts: 49
Thanks: 5
Thanked 1 Time in 1 Post
Activity: 0% Longevity: 73% | |
Amazon buyers are the worst when it comes to feedback, the letter is nice I admit but chances of them any of them actually reading and taking their time to leave a feedback is low. You know what works? Incentives... I usually say along the lines that I'm giving something away at the end of the month to a random customer who has left me feedback on their recent order, works like a charm. it's the only way lazy people will get off their ass and leave a feedback.
|
10-12-2012
| | Executive [VIP] | | Join Date: May 2011
Posts: 1,788
Thanks: 376
Thanked 440 Times in 349 Posts
Activity: 0% Longevity: 74% | | Quote:
Originally Posted by cardfelon I use feedbackfive.com for automated emails to all my buyers on Amazon. Since I started using it I am averaging around 35% feedback on orders placed. The service isn't free though. | Thank you I will try that service out. I see there is a lite version that is free
|
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts HTML code is Off | | | |