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  #1  
Old 03-21-2012
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Default Feedback Letter

I thought I would share with you guys a feedback request letter I received from a seller and intend to use myself to get more feedback on my account

Our records indicate that you have recently made a purchase with us through Amazon.com. In our endeavor to provide the best service possible and our commitment to quality, we would love to hear your thoughts and opinions.

We just want to encourage you to rate your shopping experience with our store by leaving feedback through Amazon.com.
To leave feedback for an order you have placed, go to www.amazon.com/feedback and sign in to Amazon.com. When you find the corresponding order, click the “Leave Feedback” button.
Your comments will ultimately aid us in continually improving our products and services. We want to continue to meet and exceed your expectations on a consistent basis.
We genuinely hope that your experience with our store was one that was positive and memorable. Thank you in advance for your valuable feedback.

Warmest Regards,'
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The Following 6 Users Say Thank You to degsey69 For This Useful Post:
alnev (03-13-2013), Artann (04-26-2012), jeffweico (03-21-2012), MM78 (03-22-2012), TGMT² (03-21-2012), yotano211 (03-21-2012)
The complete step-by-step guide to get back to selling today!

  #2  
Old 03-21-2012
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Nice post degsey69
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Old 03-21-2012
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cool thanks, I think I will also use that for ebay, minus the Amazon stuff.
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Old 03-21-2012
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Great info Thanks
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Old 03-21-2012
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Solid son!!
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Old 03-21-2012
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Test drive time... report back in a few weeks.. see if feedback increases. Lately mine is down to like 3-5% :(
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Old 03-21-2012
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DId that make you want to leave feedback for said seller OP?
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Old 03-21-2012
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If I was me I would get cheap cards at dollar store and send one to buyers separate after a week. Most people I know are so into the product at time of delivery that they ignore all the "junk". Probably a week or so would give them enough time to evaluate the product and calm down to leave feedback.
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  #9  
Old 03-21-2012
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I like it. It is very professional, and I don't think that eBay or Amazon would have an issue with it. I think they both hate it when sellers "beg" for feedback by telling the buyers that if they don't get positive feedback they could lose discounts or be kicked off their sites. But this is different. Good find!
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Old 03-21-2012
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Quote:
Originally Posted by degsey69 View Post
To leave feedback for an order you have placed, go to www.amazon.com/feedback and sign in to Amazon.com. When you find the corresponding order, click the “Leave Feedback” button.[/I][/COLOR]
I feel having the link to "feedback" makes all the difference in the world making it easy for the buyers.

Also doesn't hurt to have a well written professional letter either.

Thanks for this.
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  #11  
Old 03-22-2012
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I like it, I will have to steal this from ya degsey69, Don't report me to Ebay!
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Old 03-22-2012
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It's a good start, but from a buyer's perspective, I find it a tad too formal. "In our endeavor"??? Who talks like that? Trim down some of the pompous language and now you've got something.
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Old 03-22-2012
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Also I like to send buyers letters that possibly keeps them from thinking about leaving 1,2 or 3 star feedback this doesn't do that so if the buyer is unsatisfied then you will get a bad review.
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  #14  
Old 03-22-2012
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I use feedbackfive.com for automated emails to all my buyers on Amazon. Since I started using it I am averaging around 35% feedback on orders placed. The service isn't free though.
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Old 03-22-2012
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Ditto to Gamefreak and cardfelon. 35% is a very good rate, worth paying for, in my opinion.
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Old 03-22-2012
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So far with that I am getting a 10% response, but you know its better than none.

I think the frame work is good and if anybody wants to alter it and post it here we can all compare our results.

One thing I do which I got from another post is I sign it

Thank you from

John & The Smith Family
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  #17  
Old 03-22-2012
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My response rate is somewhere in the 25-30% range, you should be getting at least 20% with a letter.
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Old 03-23-2012
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Thanks, nice written letter.

I compose a seperate letter for each account with an image showing how to leave 5 star feedback but more importantly to contact me by a few means if they have ANY problems what so ever and it will be rectified ASAP!

Feedback left off 6/10 orders now & most don't complain, good for new accounts..
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Old 10-09-2012
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Default Sample?

Quote:
Originally Posted by oooSMOKYooo View Post
Thanks, nice written letter.

I compose a seperate letter for each account with an image showing how to leave 5 star feedback but more importantly to contact me by a few means if they have ANY problems what so ever and it will be rectified ASAP!

Feedback left off 6/10 orders now & most don't complain, good for new accounts..
oooSMOKYooo,
Is there anyway you can send me a PM with a sample of the letter you use? We are only getting about 1-2/10 leaving us feedback. Anything we can do would certainly help.
Thanks,
Derrek
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  #20  
Old 10-12-2012
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Good. It seems like a letter amazon would send.
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  #21  
Old 10-12-2012
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Amazon buyers are the worst when it comes to feedback, the letter is nice I admit but chances of them any of them actually reading and taking their time to leave a feedback is low. You know what works? Incentives... I usually say along the lines that I'm giving something away at the end of the month to a random customer who has left me feedback on their recent order, works like a charm. it's the only way lazy people will get off their ass and leave a feedback.
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  #22  
Old 10-12-2012
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Quote:
Originally Posted by cardfelon View Post
I use feedbackfive.com for automated emails to all my buyers on Amazon. Since I started using it I am averaging around 35% feedback on orders placed. The service isn't free though.
Thank you I will try that service out. I see there is a lite version that is free
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