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Incorrectly accused of multiple accounts
 

Several days ago I received the below email from Amazon. They are linking me to an account that one of our members of staff used to work for. He left there approximately 6 months ago. I have tried to explain using the online seller performance link but they've just sent me the same response twice now, advising me to cease on my account and list on the other, which simply isn't mine!

Can anyone advise me of the best steps to take? I've offered them any form of legal docs to prove I'm unconnected to the other company, but they're simply not reading my emails, just responding to me with standard templates.

I have self-suspended my listings so as not to anger them anymore while I'm trying to resolve it which is costing me profit daily.

We take around 400 orders per day on Amazon so will this give me any more leverage to be heard as an above average account?

Copy of email here:


Hello from Amazon.

We are writing because it has come to our attention that you are operating multiple merchant accounts.

This activity is in violation of our policies, which state that "operating and maintaining multiple seller accounts is prohibited."


In accordance with this policy, please cancel all listings on your XXXX account, and limit your selling activities to your XXXX account.

Please note that failure to comply with this request may result in the blocking of all of your selling accounts.

We appreciate your cooperation in this important matter.


Regards, ****************

Seller Performance ****************
Amazon.co.uk **********************

My friend need to purchase the amazon ghost that will help you.

do amazon have a contact telephone number?

you could do with getting a good agent on the dog n bone (aka) phone

is this amazon account legit