Been doing well on Amazon, but have concerns - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > Amazon

Amazon Amazon Suspension. General discussions on Amazon, suspensions, suspended, blocked, banned and more. Amazon Forum.

Reply
 
Thread Tools
  #1  
Old 08-08-2012
Junior Member
 
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Been doing well on Amazon, but have concerns

I opened an amazon seller's account a few months ago and things are going great.

I sell video games. The games that I buy are often times defective, and although I test them before I sell them, I still have issues with them not working for my customers.

I have about a 10% refund rate, which I'm perfectly fine with, but is Amazon okay with this? All my customers are happy. I've never had any complaints. If a customer says their game doesn't work, then I give them a full refund and I don't require a return. No questions asked.

My customers have been happy with my service, but I just need to know if Amazon is okay with my high refund rate. Any ideas? I really don't want to get restricted from selling because I'm doing very well on Amazon and plan to keep at it.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 08-08-2012
jeffweico's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 7,220
Thanks: 895
Thanked 4,057 Times in 2,168 Posts
Activity: 0%
Longevity: 75%
iTrader: (12)
Default

A 10% refund rate is HUGE!

I don't understand???

You buy these games and test them and they work, but will not work for your customers?

Are these the kinds of games that need to run on a cracked console?
Reply With Quote
  #3  
Old 08-09-2012
beaches's Avatar
Junior Member
 
Join Date: Jan 2010
Posts: 449
Thanks: 0
Thanked 21 Times in 19 Posts
Activity: 0%
Longevity: 76%
iTrader: (0)
Default

no good you will be suspended... all it takes is one pissed buyer and you are history. Change up your inventory..
Reply With Quote
  #4  
Old 08-09-2012
Senior Member
 
Join Date: Feb 2012
Posts: 1,070
Thanks: 26
Thanked 203 Times in 166 Posts
Activity: 0%
Longevity: 60%
iTrader: (0)
Default

>1% is the target....this could only be a matter of time for you :(
Reply With Quote
  #5  
Old 08-09-2012
cherrqell's Avatar
Executive [VIP]
 
Join Date: Jun 2010
Posts: 465
Thanks: 84
Thanked 93 Times in 63 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default

10%! eeeeeeeeeesh! Hate to say it, but if you dont take steps to reduce that, your days are numbered! Sorry.
__________________
"Everyone has a plan until someone punches you in the face." - Mike Tyson
Reply With Quote
  #6  
Old 08-09-2012
Senior Member
 
Join Date: Jun 2010
Posts: 2,657
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default

Dont even know how you're still on amazon with 10% refund rate. Seriously thats 1 in 10 customers thats WAYYYYYYY TOOOOOOOOO much and its not even that thats just bad for business and you cant do business like that.

You selling DS games or something, thats the only game section where I can see someone having such a refund rate and not for the reasons others might think
Reply With Quote
  #7  
Old 08-09-2012
Junior Member
Threadstarter  
 
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default

I test my games, but I can't test them for hours and hours. I test them each for 20 minutes to an hour. However, when a customer plays a game they are going to be playing them for a long time and errors on the disc will be found that I wasn't able to encounter with my limited testing. That's the only thing I can think of as to why they say they don't work correctly.

I get a great deal on these games and a 10% refund rate is really no big deal to me. If I don't have customers complain, will Amazon still kick me off? I don't understand why it matters to them. I'm making them quite a bit of money and refunding my customers with no questions asked if there is ever a problem.
Reply With Quote
  #8  
Old 08-09-2012
Junior Member
Threadstarter  
 
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default

And no, these are all legit Nintendo GameCube games. They're not pirated.
I get tons of them at a time for really cheap. I have to test them all. A small percentage of them work, and I sell the rest of them in bulk to be resurfaced. If 90 percent of the people are happy with their purchase, then it's totally worth me selling them. I've never had any customer get upset with me. Are there standards that I can look at, or is like ebay and they'll kick you off whenever they darn well feel like with absolutely no explanation?
Reply With Quote
  #9  
Old 08-09-2012
Junior Member
Threadstarter  
 
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default

Also, my order defect rate is fine. Whenever I refund someone, I mark the reason as "customer return" or whatever instead of saying that the item is defective. Is there any harm in this?
Reply With Quote
  #10  
Old 08-09-2012
Senior Member
 
Join Date: Jun 2010
Posts: 2,657
Thanks: 25
Thanked 401 Times in 337 Posts
Activity: 0%
Longevity: 73%
iTrader: (0)
Default

Quote:
Originally Posted by pujolsfan View Post
I test my games, but I can't test them for hours and hours. I test them each for 20 minutes to an hour. However, when a customer plays a game they are going to be playing them for a long time and errors on the disc will be found that I wasn't able to encounter with my limited testing. That's the only thing I can think of as to why they say they don't work correctly.

I get a great deal on these games and a 10% refund rate is really no big deal to me. If I don't have customers complain, will Amazon still kick me off? I don't understand why it matters to them. I'm making them quite a bit of money and refunding my customers with no questions asked if there is ever a problem.
Unless you are a known BIG comany amazon doesnt give a rats a$$ who you are and how much you are making them. I know 3 ppl who were making 400K a year on amazon for 2 years until amazon suspended all 3 of their accounts this year.

Amazon doesnt want such a high refund hate as that will/can easily lead to problems. You only need 1 super pissed buyer before they decide to look at your account and it could be over for you after that. Offer replacements instead of issuing refunds, it doesnt show up on your metrics and you will still have happy customers
Reply With Quote
  #11  
Old 08-09-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,976
Thanks: 4,604
Thanked 7,067 Times in 6,436 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

Best to get stealth backups ASAP.
Reply With Quote
  #12  
Old 08-09-2012
cardfelon's Avatar
Executive [VIP]
 
Join Date: Feb 2010
Posts: 1,691
Thanks: 94
Thanked 298 Times in 244 Posts
Activity: 0%
Longevity: 75%
iTrader: (1)
Default

Who even plays Nintendo GameCube anymore??
Reply With Quote
  #13  
Old 08-10-2012
Junior Member
Threadstarter  
 
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default

Quote:
Originally Posted by Gamefreak View Post
Unless you are a known BIG comany amazon doesnt give a rats a$$ who you are and how much you are making them. I know 3 ppl who were making 400K a year on amazon for 2 years until amazon suspended all 3 of their accounts this year.

Amazon doesnt want such a high refund hate as that will/can easily lead to problems. You only need 1 super pissed buyer before they decide to look at your account and it could be over for you after that. Offer replacements instead of issuing refunds, it doesnt show up on your metrics and you will still have happy customers
I'll definitely start offering replacements instead. I'll be sure to have two copies in stock and only list one just in case. Thanks for the advice.
Reply With Quote
  #14  
Old 08-10-2012
Junior Member
Threadstarter  
 
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default

Quote:
Originally Posted by cardfelon View Post
Who even plays Nintendo GameCube anymore??
A ton of people actually. Quality titles don't go out of style like shooters and sports games
Reply With Quote
The Following User Says Thank You to pujolsfan For This Useful Post:
Elijah (08-14-2012)
  #15  
Old 08-14-2012
adam34996's Avatar
Junior Member
 
Join Date: Oct 2008
Posts: 203
Thanks: 23
Thanked 44 Times in 17 Posts
Activity: 0%
Longevity: 86%
iTrader: (0)
Send a message via AIM to adam34996 Send a message via MSN to adam34996
Default

I have been operating at a 6-9% refund rate for years. Sometimes they dont work, sometimes the customer changes mind.

Amazon is more concerned with how quickly you handle your refunds. Keep your ODR rate down and you should be fine.
Reply With Quote
  #16  
Old 08-14-2012
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,976
Thanks: 4,604
Thanked 7,067 Times in 6,436 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

2% or less is still an industrial norm.
Reply With Quote
  #17  
Old 08-16-2012
adam34996's Avatar
Junior Member
 
Join Date: Oct 2008
Posts: 203
Thanks: 23
Thanked 44 Times in 17 Posts
Activity: 0%
Longevity: 86%
iTrader: (0)
Send a message via AIM to adam34996 Send a message via MSN to adam34996
Default

possibly so, but his concern over Amazon is unwarranted which is what he was asking about
Reply With Quote
  #18  
Old 08-17-2012
Executive [VIP]
 
Join Date: Dec 2010
Posts: 1,094
Thanks: 33
Thanked 113 Times in 92 Posts
Activity: 0%
Longevity: 69%
iTrader: (3)
Default

There is no target for refunds, what are people getting excited about.


You could probably have 99% refund rate and be fine ( theoretically ).
Reply With Quote
  #19  
Old 08-17-2012
Banned
 
Join Date: May 2012
Posts: 1,347
Thanks: 23
Thanked 308 Times in 235 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default

If goods are s/h the amazon accepts there will be a higher exchange or refund rate. If you are selling new goods with this refund rate they would suspend you guessing your selling counterfeit.
Reply With Quote
  #20  
Old 08-22-2012
Javelin's Avatar
Subscribed [VIP]
 
Join Date: Jan 2011
Posts: 112
Thanks: 25
Thanked 27 Times in 17 Posts
Activity: 0%
Longevity: 68%
iTrader: (3)
Default

GCN (GameCube games) have alot higher rate of being unplayble and defective than other mediums for holding games....They scratch and get mucked up easily. Just one single scratch, and the game becomes unplayable. I would suggest you take up selling cartridges (they won't play at all if they are defective) or selling bluray discs like Ps3 games.

From time to time I sell Ps3 games on feeBay, but I am starting to wonder if Amazon
might provide a better market place for some of my Ps3 games.....hmmm..
Reply With Quote
  #21  
Old 09-01-2012
Junior Member
 
Join Date: Sep 2010
Posts: 61
Thanks: 1
Thanked 7 Times in 6 Posts
Activity: 0%
Longevity: 71%
iTrader: (0)
Default

You should be OK but I wouldnt press your luck and try to do what you need to in order to reduce that rate. My refund rate is currently at 1.8% and that is even a bit high for me.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Web beacons and G mail concerns. LuvinIt Subscriber Discussions 8 06-03-2012 01:37 PM
Supplier Info concerns Clay Davis Paypal Limited 8 03-17-2011 01:23 AM
Serious Security Concerns & Disputes TMiles eBay Suspensions 0 07-08-2009 03:14 PM


Aspkin Group

All times are GMT -5. The time now is 07:28 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts