Just got suspended, but I have options
I got suspended after 5 months of selling. Sold about 10K worth of stuff, and used real info. In that time, I had one A+Z which I refunded, and recently had a few returns but they were because the customer acknowledged they bought the wrong item, or they didn't want the item.
Anyway, last week I got hit with a neg feedback (my only one) and then the same day got the suspension. I've gone back and forth with the buyer through amazon messaging, saying things like "i'm disappointed to see you felt negatively about our transaction, what would it take to make you happy and satisfied" and she wants a partial refund of $50, and she said she's make the feedback positive for that.
I think the customer is gouging me, but I'd be willing to pay her 50 bucks to keep my amazon account going. So should I pay her, get the feedback changed to positive, and then Appeal the suspension? Or is the account gone already?
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