I simply mentioned the ODF rate because i got back in before it was below the %1 threshold.
My plan of action was accepted the first time. Once i actually read what to send them in the first place. I posed it like a presentation , instead of a crying " I'M SO SORRY .. I WONT DO IT AGAIN " letter.
The amazon rep actually sent me a reply back to the first letter saying as much.
He / she pretty much said " yes we appreciate that you are sorry , but we want to make sure you know why you where suspended in the first place. We then want to know how you plan to make sure it never happens again.
It went like this
quick intro stating that i knew the reason ----> enumerate each reason ----> type a short but to the fact solution for each -----> short summary of how you came to these conclusions ----> a statement from me saying i will put in place the controls to make sure this never happens again.
Last edited by prissweb; 01-28-2013 at 07:10 AM.
|