You should give it a try. The worst they can say is no. I would also give a customer service credit(maybe refund original shipping costs
) and ask the buyer to remove the feedback since it was not your fault.
As a seller, I would of offered a slight credit once the buyer had contacted me about a lost package. Sometimes, buyers can act in anger and going the extra mile can turn a bad experience into an outstanding one for the buyer.
Also, giving a credit at this point can help in getting that feedback remove, at least that is my thought. Amazon just wants to see you provide top notch service and they will useally help you out sometimes.
Last edited by user3657; 09-01-2013 at 07:38 PM.
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