So buyer buys $300 item from me on AZ. I send item out with signature proof due to price. Week later buyer sends me message saying he did not get package and tracking shows it was refused. He said he didn't refuse it nor did anyone in his house. So I start calling USPS and they say if it was refused should come back to me. So I wait for package to send it back to him but 2 weeks later still don't see it - in fact tracking does not show return to sender - just that it was refused. So the guy gets huffy with me and I tell him they could be holding it at his local PO. So I can't send another one in case he goes to get it. All this time USPS is little help.
So today I go to seller central and see the turd leaves me a negative rating. 10 minutes after that he sends another message saying the address he gave me was wrong - ok but the turd never apologizes after admitting it was his mistake.
So what can I do as this is the only negative I ever got. Reasoning with this guy seems like a waste of time. Does AZ remove feedback if you show it wasn't your fault?
The complete step-by-step guide to get back to selling today!
Ask him to remove the feedback. If not email Amazon and keep it short but to the point and mention he sent a message admitting he used the wrong address. Amazon has always been good to me for things like this. I had a buyer claim I requested bank info and canceled his order. I email amazon and they removed the ⊗⊗⊗⊗ feedback.
The Following User Says Thank You to user3657 For This Useful Post:
I very nearly shipped him a replacement item while I figured USPS was returning the first one back to me. The second one would have gone to the same wrong address and maybe the person there figures they would accept it this time. Could have been a bigger disaster than it already is. I don't sense that it is a competitor - though this would be a real nasty ploy to do damage - especially since it is possible they could open an AZ case and really make someone's life miserable. That on top of the fact that I have wasted around 3 hours of my time talking to 7 different people at USPS getting the run-around.
I guess I will ask him to remove the feedback but I doubt he will since he has been a douche up till now. If that fails I will call AZ and try to see if they will be reasonable about it - not feeling confident about it.
One of the first things I check when someone on ebay or Amazon complains they haven't received the item is check the address on the system is correct. It saves headaches afterwards and helps resolves most issues, its quite uncanny how many times buyers out there forget to check or change their actual postal address when buying something.
Last edited by tmastermind; 08-21-2013 at 01:19 PM.
One of the first things I check when someone on ebay or Amazon complains they haven't received the item is check the address on the system is correct. It saves headaches afterwards and helps resolves most issues, its quite uncanny how many times sellers out there forget to check or change their actual postal address when buying something.
How do you check it? Amazon only provide you the shipping address that buyer enter when checking out.
Possibly google cross reference to known addresses...making sure it is a valid ship-to address
Well my mailing software does do an address verification automagically for me. Said this address was verified. Unfortunately it was a real address on the other side of town.
The Following User Says Thank You to zoneout For This Useful Post:
Dude just appeal the feedback with amazon help, they should remove it if what you said is correct
Not.
Greetings from Amazon Seller Support.
We have reviewed your request for feedback removal on Order ID ......... Unfortunately, we cannot remove the feedback as it does not meet the criteria for removal because it refers to buyer's dissatisfaction with delay in shipping of order that you fulfilled. The buyer said "The remote was delivered to the wrong house and the seller has yet to replace the remote. Not really impressed right now".
We really do apologize for any inconveniences this may have caused you. I understand you are a loyal and a valued seller in Amazon. You support us with the best services and products to make Amazon, the Earth's Most Customer Centric company.
Please do not consider this as a denial of your request for removal but rather as an opportunity to educate and create a good relationship with our buyer, offer them options to improve their Amazon experience.
Again, I’m sorry the impact this may have caused you, and as much as I want to remove the feedback for you, we only base our decisions on our feedback removal guidelines.
Apparently the fb removal guidelines do not include buyer idiocy.
"Buyer put the wrong address in the order which caused delay in the delivery of his item. He realized his error AFTER leaving a negative feedback due to the late delivery". You can check this sequence of events by looking at our messages. I have asked the buyer to reconsider or remove his feedback due to the incorrect address, but he has not done so. In light of the fact that I did everything correctly in handling his order and the delay was due to his error would you kindly remove the negative feedback he has posted for this order."
OK, so how should I have worded this to get results?
If you look at the policy for FB removal in seller central, buyer error is not listed as grounds for deleting negative feedback. I think my instincts about Amazon CS were correct. They are as robotic as eBay.
Buyer gives wrong address then gives me negative 
