Feedback question

kockedoff · #1 09-16-2013

How bad is getting 4 stars with item for as describe ?

Customer gave 4 star rating, but selected NO for item as describe.

his comments says " product had scratches"

should I try getting it removed (by begging customer) or this wont have much effect ? my rating went down to 4.8 from 4.9 cause of this feedback.

Gamefreak · #2 09-16-2013

its a positive feedback why worry about it

kockedoff · #3 09-16-2013

Item not described part

rsot · #4 09-16-2013

I would just work on getting 10 other feedbacks to offset this feedback - chances are if you pester this buyer for a Revise feedback, he will say fug it and change to NEGATIVE.

n8zzz · #5 09-16-2013

It still doesn't affect your metrics until it goes down to 3 or below. He'd have to remove the entire feedback to have that part removed. A 4 star review like that is helping you more than no review at all, trust me. You should be so lucky that you got 4 stars for something that was scratched ^_^

rsot, once a buyer removes a feedback, he/she cannot make a new one. Feedback removals are a done deal. I think someone needs an Amazon refresher course

kockedoff · #6 09-16-2013

thanks ! ... I think I would just let it go...

I think buyer gave me 4 Star by mistake lol

jeffweico · #7 09-16-2013

The only ones that truly hurt you are 1's and 2's. Those are bound to happen once in awhile, just try to minimize them as much as possible.

GreenBean · #8 09-16-2013

Quote:

Originally Posted by rsot

I would just work on getting 10 other feedbacks to offset this feedback - chances are if you pester this buyer for a Revise feedback, he will say fug it and change to NEGATIVE.

On amazon?

Another innovative happening a la rsot?

jeffweico · #9 09-16-2013

I thought this was eBay. Is Amazon using DSR's now? As far as I knew, Amazon does not have categories like eBay does. Do they?

GreenBean · #10 09-16-2013

Quote:

Originally Posted by jeffweico

I thought this was eBay. Is Amazon using DSR's now? As far as I knew, Amazon does not have categories like eBay does. Do they?

The OP mainly always posts regarding amazon.

I don think it is DSRs as such.

But you can quantify feedback.

zoneout · #11 09-16-2013

Quote:

Originally Posted by jeffweico

I thought this was eBay. Is Amazon using DSR's now? As far as I knew, Amazon does not have categories like eBay does. Do they?

It's kinda like DSRs but AZ doesn't hold them against sellers as far as I know - but they are there and am sure they are taken into consideration during a manual account review. The categories are as described, customer service, and arrived on time.

n8zzz · #12 09-17-2013

Yeah, I believe you guys are correct on the DSR stuff. A major part of why those check mark box qualifications do exist when it comes to leaving feedback, is so that Amazon knows better what the negative feedbacks are pertaining to and whether or not to accept an appeal based on it.

aaaannddd..

Quote:

Originally Posted by GreenBean™

On amazon?

Another innovative happening a la rsot?

hahah lolol

zoneout · #13 09-17-2013

Quote:

Originally Posted by n8zzz

Yeah, I believe you guys are correct on the DSR stuff. A major part of why those check mark box qualifications do exist when it comes to leaving feedback, is so that Amazon knows better what the negative feedbacks are pertaining to and whether or not to accept an appeal based on it.

Gets me thinking .. I got an idiot leave me an FB of 1 but ticked 'yes' to as described, good CS, and arrived on time. Wonder if it worth trying to get this removed.

rsot · #14 09-17-2013

My mistake - didnt see the Amazon classification of the post - saw 4.8 4.9 reference and stars and eBay kicked in. Ah well, happens

kockedoff · #15 09-17-2013

I know Rating Stars 1s and 2s effect your ODR, was not sure what was the effect if some one select No for item as described.

I believe amazon feedback system is similar to ebay? thats what the confusing is here..

kockedoff · #16 09-17-2013

Quote:

Originally Posted by zoneout

Gets me thinking .. I got an idiot leave me an FB of 1 but ticked 'yes' to as described, good CS, and arrived on time. Wonder if it worth trying to get this removed.

did buyer write any this in feedback hinting why he left 1 rating? its worth trying..

rsot · #17 09-17-2013

Tough getting Amazon feedback...sigh and you get a negative? Even worse to hear

kockedoff · #18 09-17-2013

Not sure why amazon buyers dont leave feedbacks .....
same person buying on ebay would leave feedback 90 % of times.. but on amazon 99% times wont...

rsot · #19 09-17-2013

Quote:

Originally Posted by kockedoff

Not sure why amazon buyers dont leave feedbacks .....
same person buying on ebay would leave feedback 90 % of times.. but on amazon 99% times wont...

The Amazon platform is not super hyped up as eB about pushing for feedback

kockedoff · #20 09-17-2013

Quote:

Originally Posted by rsot

The Amazon platform is not super hyped up as eB about pushing for feedback

yes and I think not seeing feedback on buybox is another reason why many dont even think about feedback on amz,....

on the product page there is no way to see feedback for the seller...