zl138453 | 10-18-2013 11:35 PM | I need some help for appeal the amazon suspend Hi, everyone, I just receive one letter from amazon, this is the reason of removing
1. The items you are offering on our site may be counterfeit. Items offered for sale on our site must be authentic. Our policies prohibit offering any item that has been illegally replicated, reproduced, or manufactured. For information on this policy, search on “Prohibited Content” in seller Help.
2. You may have violated our policies by providing, or offering to provide, refunds to buyers outside the established Amazon.com sales process. Per our policies, any attempt to circumvent the established Amazon.com sales process is prohibited. Amazon Payments is the only acceptable payment and refund method for Amazon.com transactions. For more information on this policy, search on “Prohibited Seller Activities and Actions” in seller Help.
3. You have violated our policies by offering a refund, free gift, or discount to a buyer in exchange for positive feedback or the removal of negative feedback. Per our policies, any attempt to manipulate ratings of any participant is prohibited. For more information on this policy, search on “Prohibited Seller Activities and Actions” in seller Help.
1. I don't think so I sell any ⊗⊗⊗⊗ item, the only one I sell is something the design is similar but not no any brand item
2. I never offer discount or let the customer make the payment without amazon payment.
3. I do offer the customer the money refund if they can remove the feedback, but My ODR is 0%, my feedback is 54 out of 55, so please anyone can help me write a appeal letter
Thank you |