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Old 12-12-2013
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Default How to write a good negative feedback withdraw request

Hi guys,

Just need help with removing negatives feedbacks.
does anyone of you know how to write a good message to request withdraw negative feedback. Most of the negatives are because of late delivery while still estimated delivery time didnt end.
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Old 12-13-2013
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Default Re: How to write a good negative feedback withdraw request

Partial refund is the way to go. Getting money back is all ppl really want and will usually get a good response.

Just something along the times of.

Dear buyer

Due apologies for the delay. would like to offer you x amount if you can help me out my removing the review left ( DO NOT SAY FEEDBACK ) as you will draw the amazon bots and get a policy violation email.

Provide instructions to do so so buyers can easily get it done. Once they do refund the agreed amount NOT before.
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Old 12-13-2013
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Default Re: How to write a good negative feedback withdraw request

hi gamefreak,

sorry to ask. but, what was your percentage of success when you offered the refund?
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Default Re: How to write a good negative feedback withdraw request

From the ppl that actually even replied to my message its about 90% or so. If item is really really late and you get that one buyer they will refuse even full refund.

The hardest part is actually getting buyers to reply to the message. Don't even know if they read it but its pretty high and works well.
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Default Re: How to write a good negative feedback withdraw request

You can request the buyer user id telephone details on ebay, there is a link for it on ebay. It then emails you the information. I have had success from some when you explain to them on phone. Wait around a week and if they have not then pick up the phone.
If that still has not worked and you can prove to ebay via tracking the item was dispatched on time with tracking, then ebay themselves will remove the feedback. I have done this with around 10 feedbacks so far in 1 year. All with success.
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Old 12-13-2013
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Default Re: How to write a good negative feedback withdraw request

Quote:
Originally Posted by sugarlaces View Post
You can request the buyer user id telephone details on ebay, there is a link for it on ebay. It then emails you the information. I have had success from some when you explain to them on phone. Wait around a week and if they have not then pick up the phone.
If that still has not worked and you can prove to ebay via tracking the item was dispatched on time with tracking, then ebay themselves will remove the feedback. I have done this with around 10 feedbacks so far in 1 year. All with success.
thread is in AMAZON.

Not quite the same.

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Default Re: How to write a good negative feedback withdraw request

Quote:
Originally Posted by Gamefreak View Post
From the ppl that actually even replied to my message its about 90% or so. If item is really really late and you get that one buyer they will refuse even full refund.

The hardest part is actually getting buyers to reply to the message. Don't even know if they read it but its pretty high and works well.
Gamefreak,

In my case, is for orders that still didnt arrive (international shipment), even though that estimated delivery didnt ended, I received negatives. They didnt receive yet the orders. What do I do?
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Default Re: How to write a good negative feedback withdraw request

stick do what i said. If they accept and remove it they CANNOT repost another feedback ( unless that has changed lately ) Your goal is to get them to remove it so they cannot repost another feedback.

Does your tracking at least shows that it left your country or facility?
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Old 12-13-2013
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Default Re: How to write a good negative feedback withdraw request

Quote:
Originally Posted by chaguan View Post
Gamefreak,

In my case, is for orders that still didnt arrive (international shipment), even though that estimated delivery didnt ended, I received negatives. They didnt receive yet the orders. What do I do?
You should have communicated with your customers in advance - especially around this time of the year...people will be pissed - sad reality
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Default Re: How to write a good negative feedback withdraw request

Quote:
Originally Posted by Gamefreak View Post
stick do what i said. If they accept and remove it they CANNOT repost another feedback ( unless that has changed lately ) Your goal is to get them to remove it so they cannot repost another feedback.

Does your tracking at least shows that it left your country or facility?
Hi, I use tracking with few shipments. It is an expensive service that will make prices increase. those orders I got negative from have no tracking, but I know they will arrive. They are just late.
I have a customer from europe. tracking doesnt work for europe.
only works for usa.
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Default Re: How to write a good negative feedback withdraw request

Its really fun when the buyer leaves an email, your name, or numbers that can represent a phone # in the negative feedback. You can use Amazon negative feedback removal "tool" to get those automatically removed :-)
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Old 12-15-2013
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Default Re: How to write a good negative feedback withdraw request

I would concentrate on getting more positive feedbacks than worry about the odd negative. If its late delivery but still within the delivery time frame just drop an e mail to amazon and let them know. They won't remove the feedback but it will logged that you called. All helps
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Old 12-16-2013
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Default Re: How to write a good negative feedback withdraw request

Quote:
Originally Posted by chaguan View Post
Gamefreak,

In my case, is for orders that still didnt arrive (international shipment), even though that estimated delivery didnt ended, I received negatives. They didnt receive yet the orders. What do I do?
Why people ship international is beyond me! Nothing but trouble. Even APO is a pain in the arse!
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Default Re: How to write a good negative feedback withdraw request

honesty always worked for me offer them an incentive like putting themselves in your shoes that usually worked
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Default Re: How to write a good negative feedback withdraw request

If the "feedback" was left on your seller page talking about an item, than you can request for it to be removed, I do that all the time, it is against amazon terms.

If it is on the actual item page, I would not be that concerned if there are other merchants on the same listing...
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