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Crazy A-Z claim
 

Get this.... 2 weeks ago guy requests to return item since he cannot figure out how to use it. OK, fine. I authorize the request and have Amazon generate a return label and RMA. So couple days ago he opens A-Z claim saying I never contacted him and this is bad return policy. So I send him another email saying I authorized it right away and didn't he get it? Finally, today I get a message from him that he has an old email acct linked to Amazon that he rarely uses anymore. :doh:

So of course now my ODR is going to be at the edge of a cliff due to this moron.

I contacted AZ and and got the standard "sorry about that but our policy blah, blah blah.

Any advise? It's gonna be 90 days before it rolls off.

Re: Crazy A-Z claim
 

Submit all this back and forth e-mail as proof - communicate with e-mail to all the Amazon e-mail addresses

Re: Crazy A-Z claim
 

What's your metric's like. If good don't worry, just put a comment under the negative feedback if they have left one. Then forward amazon all the correspondence when you contest the A-Z claim.

Re: Crazy A-Z claim
 

When you state your case in AZ claim , on the right is a list of all the messages between buyer, you, an AZ. So they can plainly see what occurred. I still pasted the line where he admits having an old email associated to Amazon.

My ODR was 0.00 across the board- will be at .7 after this (volume is about 60 items month) so one more and it goes over 1%. No negative FB. He just opened an AZ claim. Amazon said I won't be faulted for this if I process the return. However they have that stupid policy where AZ claim still counts against ODR even if you win the claim.

Re: Crazy A-Z claim
 

As far as I know there is nothing to do. Many of us have been burned the same way for even worse scenarios. Amazon doesnt seem to care much about sellers.