Re: Crazy A-Z claim
When you state your case in AZ claim , on the right is a list of all the messages between buyer, you, an AZ. So they can plainly see what occurred. I still pasted the line where he admits having an old email associated to Amazon.
My ODR was 0.00 across the board- will be at .7 after this (volume is about 60 items month) so one more and it goes over 1%. No negative FB. He just opened an AZ claim. Amazon said I won't be faulted for this if I process the return. However they have that stupid policy where AZ claim still counts against ODR even if you win the claim.
Last edited by zoneout; 02-04-2014 at 01:15 PM.
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