Forum

No tracking number for items
 

Hello,

Shipping stuff is expensive, especially when Amazon takes a big chunk from what you earn.

So I send my stuff with normal shipping most of the time, since most of what I sell isn't that expensive. I only pay extra for tracked/insured shipping if a customer orders a lot, or expensive stuff.

Most of what I sell is priced around 25-30 gbp.
If someone buys something for 25, Amazon adds 1.26 for shipping, takes 5 in fees.

25 - 5 + 1.26 = +/- 21

Standard shipping & packaging costs 5 gbp.
21 - 5 = 16 gbp.

I've paid around 10 GBP for most of the stuff I sell, which leaves me with a 6 GBP profit before taxes.

Tracked shipping is more expensive. It costs around 9 GBP.
If I use tracked shipping, I will only make a 2 GBP ''profit''.

But now some customers want the tracking number of their 25-32 gbp orders, but I don't have any.

What should I do/say? :(

The estimated delivery for their order is until the 20th of july, the first possible delivery date is the 10th of july, but they're already nagging >:(

Re: No tracking number for items
 

Amazon order shows the delivery estimations.

Do they not see this? How many buyers have complained?

Re: No tracking number for items
 

Yes, Amazon shows it, it shows all delivery details. They are foreigners, maybe they didn't see that the item is being dispatched from a different country.

2 buyers are complaining

Re: No tracking number for items
 

Tell them you will investigate but cannot locate the information in your system at the moment due to technical difficulties. If they write back just tell them you apologize and refund their shipping fee.