Re: HELP! Stupid customer filed a-to-z claim after I offered full refund Quote:
Originally Posted by n8zzz Time to get some facts straight. The moment a customer clicks the A-to-z confirm button, your ODR is negatively affected.
If Amazon sides with the buyer, if you issue a refund without putting up a fight, if Amazon sides with you, if the customer recalls the A-to-z claim, it all affects your ODR metrics in the exact same way. The End. | Ok, but what I mean, the A-to-Z claim was filed several hours ago, I can view it in my account, but it is not added to ODR yet. How long does this take? Will Amazon ban me immediately once it is above 1% (currently 0%, but 1 / around 40 orders = above 1%).
Could this be because I can still appeal the claim?
Is it added to my metrics once Amazon decides that the buyer was right?
This is annoying. My next disbursement is only 1 day away and I am afraid they will block my account because of a stupid customer who can't read.
Last edited by helpmelol; 07-15-2014 at 04:46 PM.
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