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  #1  
Old 11-07-2014
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Default Appeal Ignored - Good or Bad Thing?

Submitted an appeal to Amz about 2 weeks ago, supplying invoices and a plan of appeal. They originally said they would respond officially to the appeal within 24 hours. So far, just been ignored.

Has anyone else had this non-response from Amz and is this considered a "good" thing, as they have not said that the suspension is final and absolute yet.
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

This seems to be the new amazon thing, just ignoring appeals. My opinion now is that once suspended thats it, the end. Chase them them up but they will not respond.
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by eBay King View Post
Submitted an appeal to Amz about 2 weeks ago, supplying invoices and a plan of appeal. They originally said they would respond officially to the appeal within 24 hours. So far, just been ignored.

Has anyone else had this non-response from Amz and is this considered a "good" thing, as they have not said that the suspension is final and absolute yet.
What was the suspension for.
I'm curious because I'm in the same boat, but just getting ready to summit requested invoices.

Thanks
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

The suspension was because they said we "might" be selling phakes.

Really unjustified by Amz, as we supplied the official proof with invoices, and our feedback and defect rate is perfect. This is an aged account also, with a proven track record.

Will continue to chase them up, maybe sending them an email once per week or something like that. But this is so unprofessional by them.
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by eBay King View Post
The suspension was because they said we "might" be selling phakes.

Really unjustified by Amz, as we supplied the official proof with invoices, and our feedback and defect rate is perfect. This is an aged account also, with a proven track record.

Will continue to chase them up, maybe sending them an email once per week or something like that. But this is so unprofessional by them.
Wow, EXACT same boat as us. Will watch for any updates, and will keep you posted on how we make out on our review.
At least they are allowing the review. Usually they just politely say F**K Y0u
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Once an account is suspended for "possibly selling counterfeits" it is usually impossible to get it back. Also, on November 17th, Amazon has a new policy that only pre-approved sellers will be able to list DVD's for sale if the MSRP exceeds $25. In most cases it does. At least for anything that sells well.

And that is the MSRP - NOT THE SELLING PRICE! So, If Warner Brothers puts a list price on their new DVD release of $29.99 (which is fairly common) then you cannot list that title for sale.

From what I have seen and heard, a few sellers are being invited to apply for pre-approval and are pretty much the only ones getting approved. Those who have not been invited, but have submitted applications, have not heard from Amazon.
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by eBay King View Post
Submitted an appeal to Amz about 2 weeks ago, supplying invoices and a plan of appeal. They originally said they would respond officially to the appeal within 24 hours. So far, just been ignored.

Has anyone else had this non-response from Amz and is this considered a "good" thing, as they have not said that the suspension is final and absolute yet.
I had several accts for the last 5 years and the most was 24h...Definitely something is not right, continue to emailing them and also post on amazons forum, you may get help as well...the best
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

In general - from cases I have read, people statements and my own experiences - I have found that if Amazon accuses of you the possibility of selling f*kes...the account is pretty much dead. They are harsh on this kind of accusation.
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Old 11-07-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

This sounds like a bunch of BS. If you really think about it, ANY product that you sell could be accused of being a phake/counterfeit.

Honest sellers have 0 protection or any sort of security for the future. An online business using Amazon or eBay would be impossible to scale knowing that at any time you could be gone.

Considering Amazon's recent quarter results and the shareholder pressure I am not sure how they can completely alienate the sellers, when in fact the sellers are the backbone of the company.

Either eBay is going to realize this and try to capture sellers back or another competitor will step in and fill a big void that currently exists.
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Default Re: Appeal Ignored - Good or Bad Thing?

hulkman, this is true and what is happening, amazon don't care. Yes they want sellers and they have millions. Look how many people are trying to sell the same product. If one of them is suspended it make no difference. The product still sells and amazon get the commission.
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Old 11-08-2014
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Wink Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by MICKY H View Post
hulkman, this is true and what is happening, amazon don't care. Yes they want sellers and they have millions. Look how many people are trying to sell the same product. If one of them is suspended it make no difference. The product still sells and amazon get the commission.
Yes that is true but at some point where will all these fed up sellers go with their items. There are millions of sellers eager for a better option. They are just opening the door for a competitor to step in.

Sellers (supply) is what keeps the prices low and what keeps eBay and Amazon on top of ecommerce as the destination to go for low prices.

I honestly think Amazon is shooting themselves in the foot by alienating sellers (their backbone), considering that they are at a phase where they aren't even profitable. If a new competitor were to emerge they will be hurting real bad.

I really hope Alibaba steps in at some point and gives them some healthy competition
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Default Re: Appeal Ignored - Good or Bad Thing?

Nobody can now compete with amazon, and nobody will attempt as it would cost billions of $. Bit like FB, nothing else.

E Bay is a totally different selling portal to amazon.

Its the buyers who now go direct to amazon to buy and this is something very difficult to change.
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Old 11-08-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by hulkman View Post
This sounds like a bunch of BS. If you really think about it, ANY product that you sell could be accused of being a phake/counterfeit.

Honest sellers have 0 protection or any sort of security for the future. An online business using Amazon or eBay would be impossible to scale knowing that at any time you could be gone.

Considering Amazon's recent quarter results and the shareholder pressure I am not sure how they can completely alienate the sellers, when in fact the sellers are the backbone of the company.

Either eBay is going to realize this and try to capture sellers back or another competitor will step in and fill a big void that currently exists.


Yes, this is so true. Amz is totally unprofessional and amoral. Buyers do not realize what Amz do to sellers. It is all hidden.

I will no longer think of selling on Amz as a business any more. It is just a way to make some money for a short period of time, before some tramp comes along and takes the account down.
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Old 11-08-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by eBay King View Post
Yes, this is so true. Amz is totally unprofessional and amoral. Buyers do not realize what Amz do to sellers. It is all hidden.

I will no longer think of selling on Amz as a business any more. It is just a way to make some money for a short period of time, before some tramp comes along and takes the account down.
To each his own - if you have a few accounts, you will have backups in case
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by MICKY H View Post
Nobody can now compete with amazon, and nobody will attempt as it would cost billions of $. Bit like FB, nothing else.

E Bay is a totally different selling portal to amazon.

Its the buyers who now go direct to amazon to buy and this is something very difficult to change.
I honestly don't think that is true anymore. Everyone was led to believe that Amazon is losing money because they're reinvesting money into the future because they want to be a giant in ecommerce for the future. However I don't think that they could have pictured today's ecommerce market.

I think that today technology and trends are moving so fast that its near impossible to keep up with or to predict. One day you're hot, one day your not. All in the blink of an eye. Things go viral and they explode. All it would take for another company to join the game is a small spark.

Although I agree that they will be big for years to come, I am sure that they will be giving up a lot of that market share they now control. Think of other smaller niche players who have entered the game such as etsy and poshmark.

To keep it short and simple, all I am saying is that Amazon is only a platform that connects sellers to buyers. They are alienating the sellers so its only a matter of time before a better platform to buy and sell pops up, and they wont need billions to advertise. The best advertising nowadays is free.
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Default Re: Appeal Ignored - Good or Bad Thing?

Just look at the app on amazon new phone. Go shopping at the mall, see something you like, scan the product and it will give you amazons price, which I assume will be cheaper. Order it and its with you tomorrow. The malls will be amazon showroom.
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Old 11-08-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by MICKY H View Post
Just look at the app on amazon new phone. Go shopping at the mall, see something you like, scan the product and it will give you amazons price, which I assume will be cheaper. Order it and its with you tomorrow. The malls will be amazon showroom.
This is already happening in the US. The brick and mortar retailers call it "showrooming" and they HATE IT! They complain, rightly so, that Amazon and other online retailers are using them as showrooms for their products, encouraging buyers to go to their stores to see the items and view them/try them, but then offering a cheaper price online. With the fast delivery they have, time is not so much of an issue. Most people will wait to get the items for a few days if they can get it cheaper. And electronics, especially, are NOTORIOUS for their low profit margins.

Amazon is not going anywhere. They could care less about small sellers, we have no affect on them. If we decide to stop selling, there are hundreds of new sellers signing up each week to take our place.

Amazon is different from eBay in that they sell many of their items. JC Penney and others have accused Amazon of using their sales data for items sold over their site to decide to sell the same items. And they no longer use Amazon because of it.

Amazon will have marketplace sellers only as long as it is in their best interests to do so. They experienced phenomenal growth by allowing third party sellers to list on their site, but that does not mean they have to continue to do so indefinitely. Amazon will do what is in their own best interests. At the end of the day, it is THEIR website and they can do whatever they like with it. There is no "right" to sell on Amazon.

eBay, of course, does not sell anything - they just connect buyers and sellers. So, the dynamics are somewhat different. But they too do not care about individual small sellers. If you get frustrated and give up, they just signed up 5,000 new accounts this week, so who cares?

Some of you are thinking of this in the wrong way. No online venue - not eBay, not Amazon, not Alibaba, not anyone else is ever going to set up a site like eBay was when it first started. Those days are gone. Nobody has a right to sell on their sites. And they are under pressure from brand owners and government officials to stop the sales of counterfeits. They are also under pressure from larger sellers to help them protect their sales. You have to expect that things will change on their sites - always. One day you are happily selling making a ton of money, the next day you are frozen out. That is just the way it works. Whether or not your items are legitimate makes no difference. Whether or not you did anything wrong makes no difference. If they want you gone, you are gone, end of story.

Realizing that, the CORRECT way to approach it is to use their system to make money for yourself while not becoming totally dependent on them. That is why we have stealth accounts. It is the reason that you should be constantly searching for new things to sell. Writing better listings. Looking for better wholesale pricing on the items you DO sell. Making business decisions realizing that it could end at any time. Someone mentioned they could never buy a large amount of inventory knowing they could lose them as a sales venue at any time. And that is CORRECT, it is the SMART WAY to look at it.

Find your niches and make as much money as you can while you can. Work the system, because you are not going to be able to CHANGE the system. We cannot vote for the President of Amazon or eBay. We cannot impeach them, much as we sometimes would like to. It is THEIR sandbox, all we can do is play in it for however long they allow us to do so.

Last edited by jeffweico; 11-08-2014 at 09:58 PM.
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Old 11-09-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

Perfectly true Jeff
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by jeffweico View Post
Find your niches and make as much money as you can while you can. Work the system, because you are not going to be able to CHANGE the system. We cannot vote for the President of Amazon or eBay. We cannot impeach them, much as we sometimes would like to. It is THEIR sandbox, all we can do is play in it for however long they allow us to do so.
Your entire post is the cold hard truth. There is no sugarcoating the reality of the situation and you hit the nail on the head on everything you said.
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by eBay King View Post
The suspension was because they said we "might" be selling phakes.

Really unjustified by Amz, as we supplied the official proof with invoices, and our feedback and defect rate is perfect. This is an aged account also, with a proven track record.

Will continue to chase them up, maybe sending them an email once per week or something like that. But this is so unprofessional by them.
had this same issue.sent them the appeal and no reply for 5 days.go to the help section and contact seller support.because its suspended there will be only 1 section they can discuss in the contact us email and thats suspension.send them a message everyday and theyll reply otherwise it drags on they dont seem to be responsive these days.

another issue I had recently was,you submit appeal for reinstatement and then they dont reply , then you send them an email to the help area.then they reply saying before we consider reinstatement we want some details then you submit the details then again they arent responsive and you send them reminder.Ive just had an account reinstated that took 1 month to be reinstated because they kept sending the before we consider reinstatement we need this and it was the same generic email and they asked for the same thing like steps I would take to lower odr then you reply with the added stuff and then they send the same before we consider generic message.they did that 14 times before reinstating my account,something that used to take 3 days at most.for that it took 1 month when in the past it was like suspended for odr you appeal now they reply next day with either reinstatement or else before we consider reinsattement we need this ,you reply and thats it you have the account the next day.but now that issue took like a month to get reinstated

their seller performance is getting really choosy. I think theyve changed some rules or outsourced it to a different company
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Default Re: Appeal Ignored - Good or Bad Thing?

Quote:
Originally Posted by rsot View Post
In general - from cases I have read, people statements and my own experiences - I have found that if Amazon accuses of you the possibility of selling f*kes...the account is pretty much dead. They are harsh on this kind of accusation.
This is true ,if they suspect phakes ,you can tell from the suspension message.Ive seen from my experience,if they send you the we've cancelled your listings,placed a temporary hold and all that then its like very low chances of reinstatement these days.

but generaly whether its phake issue or odr issue ,for both reasons the apeal and their followup process is getting really slow.
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Old 11-09-2014
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Default Re: Appeal Ignored - Good or Bad Thing?

amazon is probably being swamped with appeals. really not enough ppl working there to cover everything or they glance at your appeal and its not even worthy of a full read.
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