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  #1  
Old 11-28-2014
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Default Amazon account can't login

Hello

I have had an new Amazon account, followed all precautions.
I recently had an account suspended notification stating I was selling counterfeit items, in the details of this counterfeit items there was no specifics of which items, just some coding error.

I appealed.

Few days later my password stopped working, I have reset multiple times and still not working. Called them the people had no clue what has happened.

Does anyone have any idea what has happened? I have 1900 in that account am I likely to ever see it? Even if it is 90 days away.

Thanks
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  #2  
Old 11-28-2014
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Default Re: Amazon account can't login

Sounds deleted to me.

Your not going to get that money back or any items you have in FBA
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  #3  
Old 11-28-2014
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Default Re: Amazon account can't login

Account is likely deleted due to charge of counterfeit :( You can pretty much kiss that money goodbye - sorry to say.

The counterfeit accusation is very heavy for Amazon
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  #4  
Old 11-28-2014
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Default Re: Amazon account can't login

Looks like your deleted buddy. This means you have lost your money and any stock you may have in FBA. One thing you can try, clear all your cookies and try again to log in or even try with a different browser.
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  #5  
Old 11-29-2014
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Default Re: Amazon account can't login

Same thing happened to me.
I had over 600 in an account that was closed due to failing review...
I couldn't log into the account etc.
Kept all the emails & receipts of transactions from customers.

After over 100 days had passed & no sign of my money, I sent them an email requesting info and got no reply.

Finally I sent an angry email stating I would have to consult a solicitor while attaching all previous correspondence from Amazon stating account closure etc...

Within 2 days, I got an email stating funds were transferred to my account.
Not a single mention of my previous emails, just the usual automated bull.
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  #6  
Old 11-29-2014
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Default Re: Amazon account can't login

Quote:
Originally Posted by Zola10 View Post
Same thing happened to me.

Finally I sent an angry email stating I would have to consult a solicitor while attaching all previous correspondence from Amazon stating account closure etc...
Find this very hard to believe, please show a copy of the e mail from amazon. Are you sure your account was not suspended rather than deleted?
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  #7  
Old 11-29-2014
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Default Re: Amazon account can't login

Amazon actually love counterfeits, because they can close your account and pocket the proceeds for themselves. Sorry to hear of your misfortune, Amazon are brutal
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Last edited by sax4; 11-29-2014 at 11:15 AM.
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  #8  
Old 11-29-2014
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Default Re: Amazon account can't login

This kind of deletion is why I have lightened my activity with Amazon - it's annoying especially
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Old 11-29-2014
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Default Re: Amazon account can't login

Quote:
Originally Posted by rsot View Post
This kind of deletion is why I have lightened my activity with Amazon - it's annoying especially
Because you were selling counterfeits?

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  #10  
Old 11-29-2014
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Default Re: Amazon account can't login

Haha - good one
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Old 10-23-2016
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Default Re: Amazon account can't login

i have the same problem and now what...? i cannot login to my account and i can forget for my money. Right?
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  #12  
Old 10-23-2016
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Default Re: Amazon account can't login

If you are sure email and password are correct then only course of action will be to contact Amazon
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  #13  
Old 10-23-2016
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Default Re: Amazon account can't login

Quote:
Originally Posted by ducipro View Post
i have the same problem and now what...? i cannot login to my account and i can forget for my money. Right?
Welcome to the forums ducipro. If you are sure your password is correct, then the account has likely been deleted.

Can only contact Amazon and hope now.
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  #14  
Old 10-23-2016
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Default Re: Amazon account can't login

Chances are that account has been deleted.
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  #15  
Old 10-25-2016
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Default Re: Amazon account can't login

yes i am sure, the password and username is correct.
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  #16  
Old 10-25-2016
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Default Re: Amazon account can't login

Unfortunately your account is gone then :( Customer service only option. Most likely cause for deletion is they saw a similar account
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  #17  
Old 10-27-2016
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Default Re: Amazon account can't login

hi ducipro
sorry to hear that, exactly the same happened to me "incorrect password" I know its a right password!!! My account was being verified i was transferring from individual to business took 6 weeks of several emails "additional information required" one morning cant log in, tried to email call noon knows what is happening i was advised to write an appeal... done so 2 days ago still not heard noting and hoping.....
i do however got a template leter that might help you appeal with your issue?
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  #18  
Old 10-29-2016
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Default Re: Amazon account can't login

It's not a deleted account, merely locked. I had an issue when a related amazon account had a fraud alert for purchasing (new card), took about a week to fully verify and took a day or two to get my main account back.

I also emailed bezos then, and got a response.

Note that in such cases your account is still active (items are still for sale), you just can't log in. But any other users can, and apps can still access data. Also the seller app was able to access it (will probably change soon).

If you're worried about this, set up a new amazon account and add it to your users with full permissions. It only takes a few minutes and could save you if this happens and you have pending orders (which I did, at the time I had shipstation set up so I could print labels from there).
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