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  #1  
Old 03-28-2015
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Exclamation Orders pending for ages?

All my orders have started pending for ages, why is this?
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Old 03-28-2015
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Default Re: Orders pending for ages?

Do you have any orders that have come through for you to send?

If all of your orders are pending - Amazon may be doing a review of your account.

If you mean some are pending - Amazon give a window for buyers to cancel after purchasing, or they show it pending whilst a buyer updates their payment method. For example, if someone tries to buy with an expired card, then it will pend on your account for 7 days (I think, maybe someone with more knowledge can elaborate).

How long have they been pending for so far? Do you have any emails from Amazon?
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Default Re: Orders pending for ages?

No emails from amazon as of yet
They have been pending for about a hour and some have been pending 30 mins
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Default Re: Orders pending for ages?

Is this a new account, or one that previously had orders?
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Default Re: Orders pending for ages?

I've been selling for about 4 months, i have sold 11 items today and i have 1100 in the account but today earnt about 150
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Default Re: Orders pending for ages?

Maybe it's just unlucky and a few people either don't have funds in their accounts yet. I think you should wait a few more hours before worrying about it.
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Exclamation Re: Orders pending for ages?

Items still pending and it's been about 3 hours now.

I've even tried to buy a product from another account and it's not gone through

My account was under review a week ago for not sending a item on time however they sent me this email and activated my account again

Hello,

We have decided to reinstate your selling privileges while we continue our review of your account.

At this time, we are applying a rolling reserve to funds in your seller account.

The reserve will be equivalent to your gross sales amount for the preceding 14 days. Based on your order volume, the amount of the reserve may change daily.

You can view your account balance and reserve amount in the Payments section of your seller account. When your account balance exceeds the reserve amount, funds will be available per your disbursement schedule.

Account reviews are intended to ensure the timely shipment of orders and compliance with our selling policies. Please continue to fulfill orders and list only items that you are able to ship by or before the Expected Ship Date.

We will notify you by e-mail when our account review is complete.

We appreciate your patience and cooperation.

Regards,

Seller Performance Team Amazon Services

Any idea why the items may be pending? I've sold 11 items today in a short space of time - i've tracked most of them to cover myself and kept receipts to send to them if they request
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Default Re: Orders pending for ages?

There are "had reviews" and "soft reviews".

This is a soft review. All your orders will be pending for around 12-24 hours. You won't get any email and it's normally passed by the next day. It's still a velocity review but they don't last long.
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Default Re: Orders pending for ages?

Okay thank you, guess it's playing the waiting game now

My seller rating is good and i have 95% positive feedback so hopefully nothing to worry about
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Default Re: Orders pending for ages?

I've had quite a few and never had a problem although one did last 2 days. It's normally when you get a rush of orders in a short time. It should be resolved by tomorrow morning.
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Default Re: Orders pending for ages?

If your sales have spiked from the Norm, there could be a velocity Review
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Default Re: Orders pending for ages?

I wouldn't worry at all I have orders that are pending for a few days. It's either because of a nonpayment yet due to a declined card or money is being delayed in being sent to amazon. Orders aren't pushed through until payment has cleared.

A second reason could be due to volume. Depending on how much you sell daily/ monthly it affects how many orders per day you can fulfill.
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Default Re: Orders pending for ages?

Quote:
Originally Posted by stierney92 View Post
All my orders have started pending for ages, why is this?
u can make an easy push by selling more or call customer service
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