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Order Defect Rate Contradiction
 

I am scared to post in the Amazon forums because I'm sure they can suspend your account, etc. if you post stuff they don't like, but I am wondering if anyone else has noticed that on this page:

http://www.amazon.com/gp/help/custom...nodeId=1161284

When you look under "How can I respond to negative feedback for an order?" there is a line that says "When you receive negative feedback, put it in perspective. A 0-2% negative feedback rate is great."

When you think about this, if you have 2% negative feedback, your ODR at BEST is 2% if you have no AZ claims or charge backs. They are calling that great. It doesn't seem so great when they suspend your account for an ODR that isn't < 1%.

Anyone else find this odd? Thoughts about posting this on Amazon's seller forums? I'm curious to see if an Amazon employee would respond to this and what they'd say.

Re: Order Defect Rate Contradiction
 

Odr is calculate by total orders. Feedback is just who takes the time to leave it and is normally around 10% of orders or less.

So 2% negative feedback will not get you suspended and is a good score.

But 2% ODR is completely different.

Re: Order Defect Rate Contradiction
 

^^^Exactly. You can, and should, push up your feedback rate by including printed notes asking for positive feedback, however. Without notes, you will receive feedback on 5-10% of orders, and a certain percentage of that will be negatives and neutrals, since angry, nasty buyers are much more likely to leave a feedback than happy, content buyers.

Re: Order Defect Rate Contradiction
 

One of the best investments I make is in a service that is affiliated with Amz called feedbackfive.com. I get about 2-3X as much feedback as I did before and it increased my feedback score.