Order Defect Rate Contradiction - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > Amazon

Amazon Amazon Suspension. General discussions on Amazon, suspensions, suspended, blocked, banned and more. Amazon Forum.

Reply
 
Thread Tools
  #1  
Old 05-08-2015
Junior Member
 
Join Date: Nov 2014
Posts: 52
Thanks: 0
Thanked 5 Times in 4 Posts
Activity: 0%
Longevity: 40%
iTrader: (0)
Default Order Defect Rate Contradiction

I am scared to post in the Amazon forums because I'm sure they can suspend your account, etc. if you post stuff they don't like, but I am wondering if anyone else has noticed that on this page:

http://www.amazon.com/gp/help/custom...nodeId=1161284

When you look under "How can I respond to negative feedback for an order?" there is a line that says "When you receive negative feedback, put it in perspective. A 0-2% negative feedback rate is great."

When you think about this, if you have 2% negative feedback, your ODR at BEST is 2% if you have no AZ claims or charge backs. They are calling that great. It doesn't seem so great when they suspend your account for an ODR that isn't < 1%.

Anyone else find this odd? Thoughts about posting this on Amazon's seller forums? I'm curious to see if an Amazon employee would respond to this and what they'd say.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 05-08-2015
Senior Member
 
Join Date: Dec 2010
Posts: 691
Thanks: 34
Thanked 218 Times in 152 Posts
Activity: 0%
Longevity: 70%
iTrader: (0)
Default Re: Order Defect Rate Contradiction

Odr is calculate by total orders. Feedback is just who takes the time to leave it and is normally around 10% of orders or less.

So 2% negative feedback will not get you suspended and is a good score.

But 2% ODR is completely different.
Reply With Quote
  #3  
Old 05-08-2015
Executive [VIP]
 
Join Date: Apr 2008
Posts: 1,814
Thanks: 454
Thanked 287 Times in 233 Posts
Activity: 0%
Longevity: 91%
iTrader: (2)
Default Re: Order Defect Rate Contradiction

^^^Exactly. You can, and should, push up your feedback rate by including printed notes asking for positive feedback, however. Without notes, you will receive feedback on 5-10% of orders, and a certain percentage of that will be negatives and neutrals, since angry, nasty buyers are much more likely to leave a feedback than happy, content buyers.
Reply With Quote
  #4  
Old 05-11-2015
Junior Member
 
Join Date: Oct 2011
Posts: 32
Thanks: 4
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 64%
iTrader: (0)
Default Re: Order Defect Rate Contradiction

One of the best investments I make is in a service that is affiliated with Amz called feedbackfive.com. I get about 2-3X as much feedback as I did before and it increased my feedback score.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Order Defect Rate Questions? When suspensions usually happen? Long vs Short Term Rate trav Amazon 2 03-17-2015 03:59 AM
Order Defect Rate-should i be worried? Styles Amazon X 10 06-18-2013 10:37 AM
Issues with order defect rate hardlife Amazon 4 05-15-2013 09:34 PM
If I refund her, will it go into my Order Defect Rate? Melissa1971 Other Auction Sites 6 05-20-2011 06:42 PM
Amazon Order Defect Rate (ODR) limits adam34996 Amazon X 2 03-02-2011 10:43 PM


Aspkin Group

All times are GMT -5. The time now is 09:16 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts