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  #1  
Old 06-29-2015
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Default UPC already attached to ASIN but wrong information

Hello,
I have a question on the existing product page that not created by me but I want to sale that product.

The real UPC of the product already attach to an ASIN that was created by some one else but the description is all wrong. What should I do in this case?

- Create a new ASIN using eBay's UPC?
- Contact Seller Support to report an incorrect information?

Thank you
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Old 06-29-2015
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Default Re: UPC already attached to ASIN but wrong information

Why don't you get a new UPC and create your own listing?

Anyway just to let you know, if you ask seller support to change things they might ask you to prove that the information you give is correct by giving them a link to the webpage of the product to verify. This did happen even to my own product which I did list and supply my upc. They did ask me for the link to the page.
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Old 06-29-2015
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Default Re: UPC already attached to ASIN but wrong information

Quote:
Originally Posted by notsosureaboutit View Post
Why don't you get a new UPC and create your own listing?

Anyway just to let you know, if you ask seller support to change things they might ask you to prove that the information you give is correct by giving them a link to the webpage of the product to verify. This did happen even to my own product which I did list and supply my upc. They did ask me for the link to the page.
This is in the first question I asked

Also, if I do this the UPC of the actual product will be different with the new list I created.
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Old 06-29-2015
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Default Re: UPC already attached to ASIN but wrong information

with the upc you should be able to edit a seller created listing, no?
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Old 06-29-2015
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Default Re: UPC already attached to ASIN but wrong information

No, you can't
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Old 06-29-2015
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Default Re: UPC already attached to ASIN but wrong information

Quote:
Originally Posted by Gamefreak View Post
with the upc you should be able to edit a seller created listing, no?
yes you should be able to edit it again, still they might ask you to provide prove by giving them a link to the product website to verify. Mostly I can edit my listings without but once in a while they ask.

@Tony, don't take the risk to list your item in a listing with wrong description, buyers could complain that the item is not as described.
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Old 06-30-2015
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Default Re: UPC already attached to ASIN but wrong information

Quote:
Originally Posted by notsosureaboutit View Post
yes you should be able to edit it again, still they might ask you to provide prove by giving them a link to the product website to verify. Mostly I can edit my listings without but once in a while they ask.

@Tony, don't take the risk to list your item in a listing with wrong description, buyers could complain that the item is not as described.
Yes, I have that problem right now. I did check the description carefully just search by UPC and see the title match and listed it. Until buyer complaint and I read the description and see it totally wrong. That why I ask the two questions:

- Create a new ASIN using eBay's UPC?
- Contact Seller Support to report an incorrect information?
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