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  #1  
Old 09-01-2015
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Default Is getting money back from Amazon possible?

I need help. Amazon closed my account, but the money has stayed on it. I'm contacting amazon but they're not answering and my money is no where to be seen. First they said they'll return it after 90 days however that never happened. I don't know what to do, has anyone dealt with that? Does anyone know what I can do?
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Old 09-01-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by mk44 View Post
I need help. Amazon closed my account, but the money has stayed on it. I'm contacting amazon but they're not answering and my money is no where to be seen. First they said they'll return it after 90 days however that never happened. I don't know what to do, has anyone dealt with that? Does anyone know what I can do?
how did you try contacting them ?
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Old 09-01-2015
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Default Re: Is getting money back from Amazon possible?

Can you log into your account?
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Old 09-01-2015
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Default Re: Is getting money back from Amazon possible?

They are now starting to just block accounts. No email notifications or anything. That is why I continually screen shot my account when it has a high disbursement.

If you cant even log on, if you used a ⊗⊗⊗⊗ name, and depending on why you got it blocked, I doubt you will get your money. Not like you can take them to court with a ⊗⊗⊗⊗ name. Thats why I always try to keep it similar to my real name.

If you end up calling them, use TALKATONE APP and or a pre paid phone. Dont give them any new information to link to a new account.
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Old 09-02-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by bartalion View Post
how did you try contacting them ?
I have called by a phone.
I have send a letter about the situation with all details and documents to the main place of Amazon in Luxembourg.
I also send a fax to the number that we have been told to use by a member of Amazon staff.
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Old 09-02-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by NXLM View Post
They are now starting to just block accounts. No email notifications or anything. That is why I continually screen shot my account when it has a high disbursement.

If you cant even log on, if you used a ⊗⊗⊗⊗ name, and depending on why you got it blocked, I doubt you will get your money. Not like you can take them to court with a ⊗⊗⊗⊗ name. Thats why I always try to keep it similar to my real name.

If you end up calling them, use TALKATONE APP and or a pre paid phone. Dont give them any new information to link to a new account.
The account was made with my own personal details, my name, my address, not random or ⊗⊗⊗⊗ information. The account just randomly disappeared, as if it never existed. Also Amazon workers keep putting me off with the saying "You will get an answer in 48/72 hours" and after that time there is still no answer.
I have all the documents for the transactions that I've made through Amazon that I still haven't received money for.
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Old 09-02-2015
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Default Re: Is getting money back from Amazon possible?

Bad to hear another problem like this.

Lots of things need to be considered. For example, was the account new or old, selling habits changed suddenly, problems from buyers, accidental linkage, etc...

They gave no reason at all or sent a suspension email?
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Old 09-03-2015
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Default Re: Is getting money back from Amazon possible?

Have you contacted p-investigate dept ?
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Old 09-03-2015
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Default Re: Is getting money back from Amazon possible?

You have not answered the question "can you log in"
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Old 09-03-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by NXLM View Post
They are now starting to just block accounts.
They been doing for a few years now
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by Taking The Micky View Post
Can you log into your account?
No sadly I can't. When I attempt to its as if it doesn't exist.
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by eBay King View Post
Bad to hear another problem like this.

Lots of things need to be considered. For example, was the account new or old, selling habits changed suddenly, problems from buyers, accidental linkage, etc...

They gave no reason at all or sent a suspension email?
No they haven't gave a reason at all. When I went on and asked them why I cant log onto the account they told me that an email with the information will be send in 48 hours or something like that. I still don't know why because I have never received the email.
The only email I've actually received was that the money is on hold for 90 days and that the money will be returned after that time but that didn't happen either.
I've tried to sort the thing out through the phone too however there was no way of doing so. Once again they've told me that after x time there will be an answer or an email or something like that, unfortunately nothing came through.
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by mk44 View Post
No sadly I can't. When I attempt to its as if it doesn't exist.
Because it sadly does not exist.
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by bartalion View Post
Have you contacted p-investigate dept ?
Sorry but I don't know what you mean/ I'm not exactly sure what that is.
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

How long past the 90 days are you? Within the 90 days have you had any customer complaints chargebacks etc?
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by rich6666 View Post
How long past the 90 days are you? Within the 90 days have you had any customer complaints chargebacks etc?
He no longer has an account.
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by yankee View Post
He no longer has an account.
Yep.

When this happened to me even after the account was deleted i was getting emails from amazon to my registered email address with the odd customer that wanted to return the item etc.

But to answer the OP question. I have unfortunately had 2 amazon accounts become deleted, both times i have received the money.

It took a while and a few emails. the most recent one took 90 days + 14.

Last edited by rich6666; 09-04-2015 at 02:16 PM.
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Default Re: Is getting money back from Amazon possible?

Seller support has been busy. Try emailing payment investigate
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  #19  
Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by rich6666 View Post
Yep.

When this happened to me even after the account was deleted i was getting emails from amazon to my registered email address with the odd customer that wanted to return the item etc.

But to answer the OP question. I have unfortunately had 2 amazon accounts become deleted, both times i have received the money.

It took a while and a few emails. the most recent one took 90 days + 14.
You have received the funds on a deleted account? How were you able to prove you had an account? screenshot? previously printed off invoices?
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Old 09-04-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by yankee View Post
You have received the funds on a deleted account? How were you able to prove you had an account? screenshot? previously printed off invoices?
Using the email previously used to register that account usually
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  #21  
Old 09-05-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by mk44 View Post
No they haven't gave a reason at all. When I went on and asked them why I cant log onto the account they told me that an email with the information will be send in 48 hours or something like that. I still don't know why because I have never received the email.
The only email I've actually received was that the money is on hold for 90 days and that the money will be returned after that time but that didn't happen either.
I've tried to sort the thing out through the phone too however there was no way of doing so. Once again they've told me that after x time there will be an answer or an email or something like that, unfortunately nothing came through.
Ok, but do you have a reason you might think yourself why they deleted the account?

Like as I mentioned before, was the account new or old, selling habits changed suddenly, problems from buyers, accidental linkage, etc...
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Old 09-05-2015
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Default Re: Is getting money back from Amazon possible?

Quote:
Originally Posted by rich6666 View Post
Yep.

When this happened to me even after the account was deleted i was getting emails from amazon to my registered email address with the odd customer that wanted to return the item etc.

But to answer the OP question. I have unfortunately had 2 amazon accounts become deleted, both times i have received the money.

It took a while and a few emails. the most recent one took 90 days + 14.
This month it will be a year since they blocked mine account and are in hold of my money. After the 90 days, straight away I began to contact them about when the money will be returned.
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