Clean Amazon account closed - need your help!

blife · #1 10-01-2015

Hi guys...
Though I`m running several stealth accounts I opened a new clean with legit information account for a family member.
I`m not dropping any information so please save the unnecessary comments:
1. Phone, Credit Card, Address, Name, Bank Account, Tax ID, Legal Entity - ALL TRUE & LEGIT and NOT ⊗⊗⊗⊗!
2. Technical: Isolated Laptop(NEW) , New IP , New OS no cookies and stuff...
3. Original and Authenticate products - I sell them for 3 years already (but not online) .
Bottom line - ALL GOOD.
4. A lot of sellers sell the same items - I joined the listings.

I have this account for 3 days today - sold two items (one on the first day and the other on the 2nd day).

On the 2nd day I got the Account under review email from them which I left it aside so I could deal with that in the morning after.
Today - is the morning after and I got the "Selling privileges have been removed" , reason: "...we believe there is a significant risk that you are offering counterfeit items on our site" - I`m NOT selling china ⊗⊗⊗⊗ - my items are ORIGINAL and made in the US.

Now, I want to appeal ofcourse and I have never used these kind of $99.99 letter-writing-websites...

Any advise how to save my account? Again, all the information above is correct so don't reply with "you are selling ⊗⊗⊗⊗" and stuff because it doesn't help.

How can I prove them I`m selling original items? I already sent them the invoices in order to open the category.

Thank you for any kind of help.

blife · #2 10-01-2015

I don't know why the words were dropped off of the post but to make it clear:
They said I can't sell because the believe I sell counterfeit items.

yankee · #3 10-01-2015

Then do whatever they are asking to verify your are not. Odds are Amazon could care less what you say because if they believe you MIGHT be selling foofoo then they dont want you.

Simply appeal and supply your receipts from the manufacturer. Nothing else to do.

St0len_love · #4 10-01-2015

That guy from Amaz**Appeal is great he will help u win this case.

But counterfeit suspensions are always hard, you have 10% getting this account back, sorry but this is the harsh truth went thru this 3 weeks ago

blife · #5 10-01-2015

Thanks guys,
You know, if it was one of my stealth account I would have say OK they got me... but these #@#*! - the account is legit and offering a good original products - this makes me angry! well... I`ll try the letter...
Thanks.

Taking The Micky · #6 10-01-2015

I guess the problem is, you are a new seller account, selling at the cheapest price and the assumption is by amazon your selling counterfeit. This is amazon's model and I would imagine 9 time out of 10 they are correct.

You have to appeal submitting copies of your original supplier invoices and you should be OK. As you have only sold 2 items over 2 days it cannot be a customer complaint.

Good luck

blife · #7 10-01-2015

Thank you!

alim · #8 10-01-2015

although there might not be a problem with your product but when amazon mentions counterfeiting in their suspension email there are very slim chances of reinstatement but do give it a shot

Maliquest · #9 10-01-2015

What are you selling?
That would help out a lot.

Could have been one of your competitors trying to get rid of you. They buy the product, then they complain to amazon that it is counterfeit, then they return the item back to you. Amazon just like ebay auto detects anything in emails with counterfeit, ⊗⊗⊗⊗. Automatically flags it. Happened to me from a scammer. Shut down my whole account. It is a buyers paradise on Amazon. They win 99 percent of the time NO QUESTIONS ASKED

blife · #10 10-01-2015

Hi,
It`s beauty stuff - cosmetics.
It can't be other seller since it`s been only 3 days since I opened this account - non of my two customers got it yet...
I think it might be the lower price tag I put on them since I was trying to do somekind of sale...

jeffweico · #11 10-01-2015

You CAN get the account back but only if you have a legitimate source of supply that is authorized. Amazon will not accept closeout dealers, unauthorized suppliers, liquidators, etc. If you can provide them with receipt and supplier information they can verify, then you might be able to get the account reinstated.

But make sure that your source is legitimate BEFORE you do this! Too many times, people have told me they KNOW their items are legitimate because their Chinese supplier told them so. Just because someone CLAIMS their merchandise is official does not always mean it is true. Who is going to admit to selling ⊗⊗⊗⊗ copies???

Be polite in your email to them. If they do not respond in a reasonable time, you can email jeff@amazon.com to try to get a response. Explain that your merchandise is legitimate and that you purchase it from an authorized supplier and invite them to verify it. Jeff Bezos will never see your email, but his secretary (or whoever handles his email) will and ask someone within Amazon to investigate. If they can verify that your supplier is authorized then you stand a good chance of getting the account back.

In fact, it would be helpful if you could get a letter from your supplier, if they really ARE an authorized dealer. But again, if this was just someone CLAIMING to be authorized and they tell you the the brand will not verify for some reason, then it is not going to happen.

yankee · #12 10-01-2015

I can tell you two things I have learned.

IF you are selling below Amazons cost, they will think stolen or counterfeit

IF you are selling items that are highly counterfeited such as what you just stated it is even more likely for them to close the account.

IF you have manufacture receipts and submit them with the reason why you were selling so inexpensive you have a pretty good chance of correcting the issue and having a very strong new account.

blife · #13 10-01-2015

Hi Guys,
I bought these items from the manufacture (US manufacture) for the past two years - now I feel comfortable to provide them all of my invoices ...the only thing is not working for me is that this company bankrupted two months ago... no one to contact by now.... I will provide them the letter and hope for good.

yankee · #14 10-01-2015

Quote:

Originally Posted by blife

Hi Guys,
I bought these items from the manufacture (US manufacture) for the past two years - now I feel comfortable to provide them all of my invoices ...the only thing is not working for me is that this company bankrupted two months ago... no one to contact by now.... I will provide them the letter and hope for good.

That might be even better. New old stock can be discounted more easily.

Taking The Micky · #15 10-01-2015

As long as you have the original invoices from this supplier you will be fine.

Have they still a website active showing they were/are authorised seller's of this product, if add the link to the appeal.

Good luck

blife · #16 10-02-2015

Thank you for the advice - that might help!
Though now I`m a bit confused - some threads on this forum and some websites that offer you an help with writing that letter tells you that the basic rule for this appeal is to admit and be sorry for your mistake ...and not, by any chance, trying to prove Amazon you did nothing wrong... Considering the fact I have only one shot - what should I do? Strongly provide everything I have as a proof that my item are legit or be a "good boy" and provide a strong "I did a mistake , I will correct it by... bla bla" letter ?
Any advice from someone with experience with that will help...
Thanks.

yankee · #17 10-02-2015

Ummmm....well, common sense is that COUNTERFEIT is an account deletion plus how are you going to be able to sell your items if you admit to selling counterfeit?

IF you have legitimate receipts supply them. Not anything else you can do. They will either reinstate your account or not.

Pretty much everyone has said the same thing over and over.

wish you luck!

blife · #18 10-02-2015

Thanks,
Two more BTW questions:
1.How do I attached files to the appeal? Can I attached links to a cloud document instead?
2. After the 90 days - the funds suppose to be released right? is it happens automatically ? Do I need to mention/ask them?
Thanks.

Taking The Micky · #19 10-02-2015

Never admit its counterfeit.

Its usually on performance issues you say you have made mistakes and will improve.

yankee · #20 10-02-2015

You upload as usual.

90 days comes, then the next distribution is as usual.

blife · #21 10-02-2015

mmmm... don't see where...
View image: Untitled 1

hv1000 · #22 10-04-2015

I have never dealed with this kind of problem with Amazon, but with 15 years experience with online sales I want to share my thought:

1. NEVER admit you are selling counterfeit. It will be a nail in your coffin.
2. Besides sending in all documents to appeal, you can get help from your buyers. Contact your buyers and explain the situation. Insist that your item is legitimate and tell them you can send proof (your documents) if they request. Ask them to leave 5-star feedback.

When Amazon sees that you receive good feedback from buyers, your case becomes stronger and you have much better chance to be reinstated. If you have buyer's phone number, try to call them. It's much easier to get sympathy through direct talk, if not, send message. Remember, Amazon can read messages between you and buyers, but don't be afraid, just be honest.

My last advise: don't sell brand name products with new accounts. These days, eBay and Amazon view all sellers as "guilty until proven innocent". You are proven after your account has received a good number of positive feedback and is old enough. Until then, just sell cheap, low-risk products to build up your profile.