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A-Z buyer refuses package
 

So I had a buyer buy a $279.00 item and upon delivery refuses the package and instantly opens an A-Z claim stating it was not delivered.

I represent to Amazon etc....Amazon says to refund the buyer appropriately within 3 days.

Is it acceptable to refuse packages in Amazons eyes?

Re: A-Z buyer refuses package
 

US might be different but anyone in the UK has the rights to refuse a package.

Will make little difference to Amazon in the scheme of things if it's accepted by the buyer or not.

Sounds obvious but I'd certainly wait for it to be returned before you pay anything.

Re: A-Z buyer refuses package
 

It is a bit insane to me.

Buy something, pay for it, upon delivery refuse it, then open an item not received case.

Who does this and why?
It is not a competitor or certainly does not seem to be.

Re: A-Z buyer refuses package
 

Basically the same thing as returning an item within 14 days.. but he decided he didn't want it after it was already shipped. He refused the package so he didn't have to pay return postage.

You'd think a buyer would be confident about it's purchase for that high of dollar amount though.

Re: A-Z buyer refuses package
 

Just wait for the return and get tracking of your carrier to confirm its on the way back before you refund.

He more than likely found $5 cheaper elsewhere, there are lots of asshole buyers out there.

Re: A-Z buyer refuses package
 

soooo....why A-Z claim?

This messed up a $3800 distribution and gave me a temporary suspension. It is a new account that is selling really well.

Amazon said to reasonable restocking fee and refund within 3 days.

Re: A-Z buyer refuses package
 

The guy is trying to cover all angles so he is sure to get his money back.

Re: A-Z buyer refuses package
 

Some people just don't understand and don't see things in the eyes of the seller.

Re: A-Z buyer refuses package
 

I second what everyone said here, you just a an asshole who didn't want to pay returning label fee.

Re: A-Z buyer refuses package
 

He lost $77.00 in the refund based on Amazons Policy.

Re: A-Z buyer refuses package
 

Dam how much restocking fee did you charge?

Re: A-Z buyer refuses package
 

Amazons suggested 20% for unopened goods and the shipping concession of $19.99

Unfortunately I don't have access to the return address so I am out a couple hundred bucks.

Re: A-Z buyer refuses package
 

Which shipper returning it, just get it redirected, should be easy.

And I would follow amazon's policy on restocking fees etc. If he leaves a negative appeal it and it should get removed.

Life is full of little hassles, just makes us stronger. Like yesterday for me, left my car parked on the wrong side of the road for street cleaning day, $38, so being thoughtful moved and got a $53 penalty as I parked against the wrong meter with my parking pass. I love CA.

Re: A-Z buyer refuses package
 

Is the 20% restocking fee on unopened merchandise returns and $19.99 shipping concession spelled out in Amazon's return policy or is that your own's store policy?

Re: A-Z buyer refuses package
 

Buyer is professional, abusing the A to Z claim system

Re: A-Z buyer refuses package
 

yankee, from what I understand, you run quite a few stealth accounts.

I highly recommend investing in a shipping manager application. I personally use Teaplixx, and I can run Amazon AND eBay accounts from it (all stealth) with no linking issues. I've been doing it about 5 months now. There are of course, MANY alternatives. But well worth the 20-60 dollars per month.

Re: A-Z buyer refuses package
 

posting for later....

Re: A-Z buyer refuses package
 

??????????

Re: A-Z buyer refuses package
 

What is Teaplixx?