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  #1  
Old 10-01-2015
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Default A-Z buyer refuses package

So I had a buyer buy a $279.00 item and upon delivery refuses the package and instantly opens an A-Z claim stating it was not delivered.

I represent to Amazon etc....Amazon says to refund the buyer appropriately within 3 days.

Is it acceptable to refuse packages in Amazons eyes?
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Default Re: A-Z buyer refuses package

US might be different but anyone in the UK has the rights to refuse a package.

Will make little difference to Amazon in the scheme of things if it's accepted by the buyer or not.

Sounds obvious but I'd certainly wait for it to be returned before you pay anything.
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Old 10-01-2015
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Default Re: A-Z buyer refuses package

It is a bit insane to me.

Buy something, pay for it, upon delivery refuse it, then open an item not received case.

Who does this and why?
It is not a competitor or certainly does not seem to be.
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Default Re: A-Z buyer refuses package

Basically the same thing as returning an item within 14 days.. but he decided he didn't want it after it was already shipped. He refused the package so he didn't have to pay return postage.

You'd think a buyer would be confident about it's purchase for that high of dollar amount though.
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Default Re: A-Z buyer refuses package

Just wait for the return and get tracking of your carrier to confirm its on the way back before you refund.

He more than likely found $5 cheaper elsewhere, there are lots of asshole buyers out there.
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Default Re: A-Z buyer refuses package

soooo....why A-Z claim?

This messed up a $3800 distribution and gave me a temporary suspension. It is a new account that is selling really well.

Amazon said to reasonable restocking fee and refund within 3 days.
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Default Re: A-Z buyer refuses package

The guy is trying to cover all angles so he is sure to get his money back.
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Default Re: A-Z buyer refuses package

Some people just don't understand and don't see things in the eyes of the seller.
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Default Re: A-Z buyer refuses package

I second what everyone said here, you just a an asshole who didn't want to pay returning label fee.
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Default Re: A-Z buyer refuses package

He lost $77.00 in the refund based on Amazons Policy.
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Default Re: A-Z buyer refuses package

Dam how much restocking fee did you charge?
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Default Re: A-Z buyer refuses package

Quote:
Originally Posted by St0len_love View Post
Dam how much restocking fee did you charge?
Amazons suggested 20% for unopened goods and the shipping concession of $19.99

Unfortunately I don't have access to the return address so I am out a couple hundred bucks.
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Default Re: A-Z buyer refuses package

Quote:
Originally Posted by yankee View Post
Amazons suggested 20% for unopened goods and the shipping concession of $19.99

Unfortunately I don't have access to the return address so I am out a couple hundred bucks.
Which shipper returning it, just get it redirected, should be easy.

And I would follow amazon's policy on restocking fees etc. If he leaves a negative appeal it and it should get removed.

Life is full of little hassles, just makes us stronger. Like yesterday for me, left my car parked on the wrong side of the road for street cleaning day, $38, so being thoughtful moved and got a $53 penalty as I parked against the wrong meter with my parking pass. I love CA.
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Old 10-02-2015
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Default Re: A-Z buyer refuses package

Quote:
Originally Posted by yankee View Post
Amazons suggested 20% for unopened goods and the shipping concession of $19.99

Unfortunately I don't have access to the return address so I am out a couple hundred bucks.
Is the 20% restocking fee on unopened merchandise returns and $19.99 shipping concession spelled out in Amazon's return policy or is that your own's store policy?
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Old 10-02-2015
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Default Re: A-Z buyer refuses package

Buyer is professional, abusing the A to Z claim system
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Old 10-02-2015
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Default Re: A-Z buyer refuses package

Quote:
Originally Posted by yankee View Post
Amazons suggested 20% for unopened goods and the shipping concession of $19.99

Unfortunately I don't have access to the return address so I am out a couple hundred bucks.
yankee, from what I understand, you run quite a few stealth accounts.

I highly recommend investing in a shipping manager application. I personally use Teaplixx, and I can run Amazon AND eBay accounts from it (all stealth) with no linking issues. I've been doing it about 5 months now. There are of course, MANY alternatives. But well worth the 20-60 dollars per month.
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Default Re: A-Z buyer refuses package

Quote:
Originally Posted by GhostOfAmazon View Post
yankee, from what I understand, you run quite a few stealth accounts.

I highly recommend investing in a shipping manager application. I personally use Teaplixx, and I can run Amazon AND eBay accounts from it (all stealth) with no linking issues. I've been doing it about 5 months now. There are of course, MANY alternatives. But well worth the 20-60 dollars per month.
posting for later....
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  #18  
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Default Re: A-Z buyer refuses package

Quote:
Originally Posted by user3657 View Post
posting for later....
??????????
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  #19  
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Default Re: A-Z buyer refuses package

What is Teaplixx?
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