Banned from postage label

[sharlene84]

New finding * got banned from amazon from postage label.

Amazon automatically updated my return address to old banned address. They acquired this from a prepaid postage label I messaged customer via pdf attachment .
Please be careful. Costs us our account ! not impressed.

[GhostOfAmazon]

Be thankful they didn't ban the entire account.

[user3657]

Wow. I did not know they were doing this!

I wonder if this hit USA accounts yet???

[Taking The Micky]

US is usually first so I would guess so.

Sharlene84, lets hope there is no step to to the madness

[pothos]

Originally Posted by sharlene84

New finding * got banned from amazon from postage label.

Amazon automatically updated my return address to old banned address. They acquired this from a prepaid postage label I messaged customer via pdf attachment .
Please be careful. Costs us our account ! not impressed.

wow. amazon is checking the pdf you sent to your customer which is crazy.

[Lucifer]

ouch.new things for me

[sharlene84]

Yes, be careful. from now one if customer wishes to return, rather than giving them a paid postage returns label, Just get collection from door by courier(even though more expensive )

[pothos]

Thanks for sharing this important information.
Amazon is like spy.

[user3657]

Originally Posted by sharlene84

Yes, be careful. from now one if customer wishes to return, rather than giving them a paid postage returns label, Just get collection from door by courier(even though more expensive )

forgot about that one..

Also I was thinking what if you password protect the PDF?

[GhostOfAmazon]

Originally Posted by user3657

forgot about that one..

Also I was thinking what if you password protect the PDF?

ohhh....

THIS is an interesting idea.

The question at stake here is whether Amazon manually reads the info or if a bot checks it.

I wouldn't test it personally though. Amazon accounts are too valuable.

[GreenBean]

Dare I ask why old banned info got used?

It backfires too often with amazon.

[GhostOfAmazon]

Originally Posted by GreenBean

Dare I ask why old banned info got used?

It backfires too often with amazon.

I believe OP assumed Amazon wouldn't check the return address on labels, since it's an image, not regular text.

Obviously he was incorrect, but at least we know now.

[sharlene84]

It was the way the parcelforce account of our business has been set up, return address is business premises address. It displays on postage label . Did not think too much about a pdf file

[sharlene84]

regarding suggestion above: password protect pdf file.
it will be possible but to give the password to the customer you will be giving the password to amazon too.
I have also been thinking could it be bot scanned or amazon rep themselves. Account was going for 2 months .

[user3657]

Originally Posted by sharlene84

regarding suggestion above: password protect pdf file.
it will be possible but to give the password to the customer you will be giving the password to amazon too.
I have also been thinking could it be bot scanned or amazon rep themselves. Account was going for 2 months .

Why would Amazon automatically update the return address just because they read it from a pdf? Does not make sense to me.