Million Dollar Account Screwed up need help

[shalomcity]

Got this message.

Hello from Amazon,
>
> We are writing to let you know we have removed your selling privileges,
> canceled your listings, and placed a hold on any funds in your seller
> account. Any new selling accounts you open will be closed.
>
> We took this action because our reimbursements team found that multiple
> shipments contained recurring errors. We found that your shipping packages
> contained fewer quantities from what was expected, resulting in shipments
> with shortages which were later reimbursed.
>
> As a result of these violations against FBA policy, your account has been
> temporarily suspended.
>
> If you do not submit a viable plan of action within 17 days, we may cancel
> your listings and hold any funds in your seller account up to 90 days.


Then another message over them pulling back 10 fba reimbursments. The thing is they really did lose the product most of them. One or two the items got crossed. Is my account doomed? How should I appeal? Please help? I have great metrics 100k a month in sales! I have appealed. Called Seller support ten times. This happened on Friday. Seller Perfromance has said their reviewing the account. They have pulled 12k in FBA reimbursments back. What should I do bombard Seller Performance? What do you think?
I sent a excellent plan of action in on Friday. Its mid week have only heard the account is being reviewed. Nothing else. How long should this take????

[MM78]

So just to be clear, Amazon messed up your orders and now removed your selling privileges?

[shalomcity]

Some of our FBA shipments got sloppy ie sending the wrong items on wrong shipments. Which created a issue. We sell low value high volume items they lose a lot ****. I was also aggressive with claims. Didn't know their was a limit to hit. Which I did. They reversed the 12k in prior reimbursement. This is creating a mess. Seller Performance is only telling us their reviewing our account.