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Need help!
 

We ran a promotion in which we gave out a few product for customer reviews. We have about 20 customers (review group) who are now holding our account hostage. They said if we don't pay them, they will leave a-z claims, and negative feedback thus destroying our accounts.

We shipped these products out our self, no fba. Since then, we refunded all orders. Is our account still at risk ?

Re: Need help!
 

Is the product high-risk/counterfeit/knockoff?

Re: Need help!
 

you are in a bad situation, I think if you don't pay, they will burn your account, but if you pay, it's possible they ask for more money,as they see that their method works ...
I never trusted this kind of good reviews/feedback "service" and I am surprised to never heard of some story similar as yours ... Next time , you should do it yourself for feedback and reviews it's not too difficult

Re: Need help!
 

No knockoff product. We sent out promotional items in exchange for reviews, the review group is rogue and is submitting several a-z claims if don't pay the amount requested.

Re: Need help!
 

- Where do you learn about that review group?
- You sent out products for review? That mean it was FREE?
- How do you refund???????????

Re: Need help!
 

I don't get it. They want a refund or straight up blackmailing you for money?

Re: Need help!
 

They are blackmailing, we found the review group through a third party website. They are calling in because we all know how incompetent amazon staff are, and requesting to open up an a-z claim. At the time, no tracking was provided, and a-z claims are affecting odr.

They are requesting money, and opening a-z claim/sending malicious emails. Hoping it triggers a suspension.

Re: Need help!
 

How can you make a claim or issue a refund on amazon if no funds were received?
surely amazon will see that to?

Re: Need help!
 

maybe because the OP bought Amazon gift cards and gave them to his "good review provider service" for they can buy his products

Re: Need help!
 

Exactly! we provided gift cards.

Re: Need help!
 

Next time use the real review from Amazon itself.
Do you mind to share that group name and where we can find them?

Re: Need help!
 

Lesson learned. It was done through the third party sites that are popular .

Re: Need help!
 

why not share the name of the site that ripped you off? its not like anyone would use them if this is what happened? :spy: