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Sole Trader to Limited Company and now Banned
 

Hi Guys, Any advice would be appreciated,

I wanted to change from Sole to Limited, seller support said it was OK and required me to re-verify, after attempting this i was informed i had to create a new account, my account was blocked and funds held for 90 days.

I accept its a new legal entity so a new account makes sense, problem is now after creating a new account with all my company details the new account has been automatically blocked (probably due to matching details from my old account).

I have contacted seller performance and verification team, as well as the MD, nobody is responding to me at all to get this resolved.

Does anybody know who i can contact that may be able to help?

MD replied to my first e-mail stating that i can no longer sell on my original account (which is fine) but they didn't comment on opening a new one for my limited company, now they are just not responding.

are there any alternative ways of getting back on Amazon?

Re: Sole Trader to Limited Company and now Banned
 

Just received an e-mail saying I've had my account reinstated but when i login i get the following error.

This account is not associated with a valid merchant/marketplace..
Please click this link to sign in again.

imagine how i felt when i read the e-mail saying that i had been reinstated and then this :(

Re: Sole Trader to Limited Company and now Banned
 

Still no reply or help from Amazon.

seems they didn't close my first account properly and now my new one is banned, typical!

Re: Sole Trader to Limited Company and now Banned
 

Have you called?

Re: Sole Trader to Limited Company and now Banned
 

You needed to get pre-approval from seller PERFORMANCE to open a new account.

Seller Support gives advice that gets people suspended all the time.

Re: Sole Trader to Limited Company and now Banned
 

I took there message of "you need to open a new account" literally then, i should have reported back to them, i spoke to support who said i was misinformed, and i could change from sole to ltd, she said she would get in contact with the team who would then get in contact with me within 24 hours....its been 3 days.

Re: Sole Trader to Limited Company and now Banned
 

Seller support sux.

They communicate like soulless bots who copy / paste text.

At a time when I just began selling on Amazon I was also misinformed by seller support which led to an account suspension.

Also, whenever there is an issue with a listing they always "transfer" the information to a corresponding team..
An never contact me back no matter how many times I sent a reminder to that case. #yolo