Hi Guys,
Hows everyone's new year going?... I am really depressed atm :faint:
Got the below email today on a 2+ year account with 100% positive feedback with 800+ feedback, my world feels shattered right now especially since I was doing so well, the account just recently had an increased selling limit of 1800items/$320,000 a month! DSR was average 4.8 out of 5.0!
I am especially upset and down right now because this account had a store I was using with goods till cancelled and out of stock option checked, which meant on some items that are high valued $250-$300 I had over 100 items sold on them and was the rating #1 for best match in eBay search, and was for a particularly extremely popular item going on eBay at the moment, but had full positive feedback from everyone about it.
Couldn't come at a worse time when I have just ordered a large shipment of the product ready to sell and this occurs, same thing happened with another account of mine with over 400 feedback and a fairly high selling limit that was aged over 2 years as well.
I have a lot of stealth but not like these seasons top seller above standard rating accounts with massive selling limits! I am just completely shut down and weakened at the moment.... what do I do? any suggestions? I have had this long time ago on crappy accounts and didn't get them reinstated but have managed to once in the past I cant remember how. I have called eBay for both accounts and submitted appeals, one got rejected and still waiting for the other reply (unlikely). I know a lot more than usual $$ have been going through the account but its seasoned and well established with verified ID docs... and tracking and shipping is always supplied asap, also the PayPal accounts were fully verified and unrestricted also.
The reason they gave was "we have reports of counterfeit goods being sold under xyz" to which I laughed as I have been selling them for years and I know they are legit and have 100% + ratings.... the only thing I can thing of is recently had a couple listings pulled because of image copyright violation, but that went away and had no more issues.
Any suggestions/help would be appreciated... I just feel like death right now =(
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Hello XXXXX,
After reviewing your eBay account, we have concerns about your selling activity. As a result we've taken the following actions on your account:
- Selling privileges have been indefinitely restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. A list of any removed items will be listed further down in this email.
- We have credited any associated fees to your account.
Our decision is based on evidence from our records and our goal to keep eBay a safer place for buyers and sellers. We're not comfortable with your selling practices or business model, and we feel they don't help to promote a positive buying and selling environment.
Even though you can't sell on our website, you can still use your account to buy or bid on items. For more information on the basics of buying, please visit:
http://pages.ebay.com.au/help/buy/basics.html
You can also:
- Send email
- Obtain shipping addresses
- Leave Feedback
- Perform other administrative tasks
Please remember that you can't use other accounts or register new accounts to sell on eBay. If you do, your accounts could be limited, restricted, or suspended.
Here are the listings we removed:
xxx
xxx
xxx
etc
etc
We appreciate your understanding and cooperation.
Regards,
eBay
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
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