Forum

Do you offer returns?
 

I think it adds credibility to your listing, and maybe reduces your risk potential. If you do allow for returns, where do you ask buyers to send it?

Re: Do you offer returns?
 

If a buyer requests a return, they usually just refund the buyer without having the buyer return the item and cut their losses.

If you can't take that loss, your only option would be using an address thats accessible (like a friend's address or whatever) or a PO box.

My items that I sell don't cost very much, so I usually just cut my losses if they want to return it.

Re: Do you offer returns?
 

I don't offer returns on my listing, but if a buyer requests for a return, I give him/her an address that I can access. Usually they don't have any complaints as long as they get their money back.

Re: Do you offer returns?
 

Even if you don't offer returns, ebay guarantees returns. So what's the point?

Re: Do you offer returns?
 

I consider it a write off. I refund and don't ask for a return.

I get about less than 1% request for a return, and it's always the buyers fault for choosing the incorrect size/model or whatever.

Re: Do you offer returns?
 

I don't know if it's in my head, but I am very sure I've noticed a quicker automatic increase of my limits on the accounts I select the "accept returns" option on. I have a few accounts that I sell items that are a pretty good deal, and no one ever wants to return anything, so for some reason I leave them "returns accepted" (as opposed to accounts I sell the types of things that would just invite those scammy, extreme bargain hunting dishonest system-abusing buyer types) and I'm sure I consistently see a quicker increase of my automatic limits. I KNOW that shipping the next business day (and having the PP shipping label tracking link to a moving package on USPS.com) makes a HUGE difference, but I'm quite sure that accepting returns has an effect as well. So figure that into the value of accepting returns.

Re: Do you offer returns?
 

i always accept returns. no use fighting it unless you want neg fb, be out the item, and what you paid. if you get it all back then put the nightmare behind you and continue on.

Re: Do you offer returns?
 

I offer returns but never request that they send the item back. I just automatically refund them and have never received negative feedback, ever.

Re: Do you offer returns?
 

Personally I don't on my listings. That doesn't mean that if a buyer tries to strong arm me I won't take it back. Since I sell mostly clothing last thing I want is someone buying my item then just sending it back and costing me.

Because I don't accept returns I include measurements of every item I sell and have lots of actual pictures not stock photos. I know it probably hurts overall sales volume but it is nice not having items sent back all the time.

However, like everyone else has mentioned it depends on the product, the price, your margins, and various other factors. For stealth accounts I have a PO Box with a Biz name I use as a return address.

Re: Do you offer returns?
 

Add a return label to the inside of every package if the buyer wants a return they simply put the other label on, youre then charged for shipping and it comes back to your real address without getting in EB or PP's hands to link....ups offers return labels.....its an extra step but if you dont want to lose product its worth the time

Re: Do you offer returns?
 

i always include a note letting them know that if any problems can return it to this address etc etc, for more expensive items i include a return label, never had any probs and most customers like the convenience

Re: Do you offer returns?
 

I do the exact same things as 123. The note asks for positive feedback if they are happy and to return the item to the address included if they are not satisfied. 2 birds with 1 stone :)

Re: Do you offer returns?
 

I personally write it off as a loss if a buyer wants to do a return. I'm probably around a 1-2% defect/return. Depending on the value of the item though, I sometimes offer a 25-50% partial refund, before offering the full refund without a return.

Re: Do you offer returns?
 

eBay would refund buyer in any case, so no point in refusing returns. Usually, a refund can be received by just calling EB, they won't bother analyzing anything, just give moneys back and deduct it from your account. So, it is recommended to accept returns.

Re: Do you offer returns?
 

Yes I do to make my account more credible

Re: Do you offer returns?
 

Do you american business sellers not have to accept returns as part of the law?

Re: Do you offer returns?
 

While state laws primarily govern the issue of returned merchandise, there's no federal law that requires a merchant to refund money. Per most state laws, refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. A customer changing his or her mind after making a purchase, such as deciding they want a bigger television screen, is not the fault of the merchant and the merchant cannot be held responsible.

Generally speaking, most stores do offer refunds. It is usually pursuant to a store policy which explicitly that returns are extended, in order to create and keep good will in the community; but again, this is a store policy and not a federal law.

Re: Do you offer returns?
 

Include a note with their purchase to contact you directly and make sure you state that in your item description with preferably a link to "contact member" instead of opening a case

Re: Do you offer returns?
 

You will write your return address on the envelop and also put a note inside, asking for Five star feedback and return address. Ebay will refund the money even if buyer's claim is ⊗⊗⊗⊗, so do not let your product go away for free and request buyer to return the item for refund and make a condition that the refund will be issued after receiving and confirming the product in the original condition which will give a thought to buyer for use of reliable and trackable service.

Re: Do you offer returns?
 

It think it is pointless not to accept returns. If a buyer wants to return an item they will contact you anyway and ask for it. If you refuse you will be threatened with negative feedback or they will open a case, then you are already off on the wrong foot.

Besides that, 75% of the buyers that want to return an item open a case on eBay or Paypal anyway before even contacting me. I think that accepting or not accepting returns does not really make a difference since you always end up accepting it anyway if you do not want your seller account to be damaged.

Re: Do you offer returns?
 

Accepting returns in this day and age is really mandatory, you cannot really turn round and outright refuse to refund. You're segregating yourself from high street stores who will refund anyone as long as it's in their returns policy.

Online selling even more so everyone should take returns.

In the UK DSR regulations state if you purchase online you have up to 30 (might be 60 days now) to return an item and you don't even need to provide a reason to return the item!

Re: Do you offer returns?
 

Returns is a most to be high ranking on the search no? And also to be top rated seller.

Re: Do you offer returns?
 

Yeah it's believed that offering returns increases your search rank... also I believe you can be a TRS without returns but you won't get the discount on your listing's FSV unless you offer a 30 day return policy.

I just refund them and tell them sorry for the hassle they had with the item, no need to return... if it has value worth fighting for I'll mail them the shipping label with the name 'RETURNS CENTER' and an address I have access to.

Re: Do you offer returns?
 

I do the same "Returns" yeah some people just complain about anything, I've had some who complained about packaging and not liking it. Like really? Then they tell you "what are you going to do about it?" those people are so problematic.

Re: Do you offer returns?
 

I sometimes receive packages that have a return label already in the package. How does this work? Someone above said that UPS offers this. I would only be wanting to include this in certain packages that are high dollar. I use USPS, not UPS. Assuming that the original shipment must also be UPS, does USPS offer anything like this? And how does it work? Does it cost anything to print it or does it just charge you if the label is used?

Re: Do you offer returns?
 

I do. The way I see it, they're going to find a way to return it whether or not you have it returns enabled or not. I cut my losses and just let them keep the item, but ask for positive feedback in exchange. Always works. However, I feel like some people are catching onto this method and use it to get free stuff.

Re: Do you offer returns?
 

NEVER ask for feedback in exchange. That's considered feedback manipulation and can get you banned right quick.

Re: Do you offer returns?
 

I Sell on ET.SY

I offer return. However my shipping cost is very high. I send products from Turkey and use DHL, Fedex and UPS Express services. Shipping cost covers around %35 of the total turnover. Even my products are cheaper then the shipping cost.

If a buyer is not happy with the products, I offer return, But tell them that the shipping cost would be very high for them. Most of them dont want to pay the returning shipping cost.

For the second round :), I offer partial refund and tell them that the products would stay at them. Most of them; maybe 90-95% accepts it.

Re: Do you offer returns?
 

Put me in the group that doesn't accept returns, and I just refund.

I'd rather take that loss and stay under the radar.

Of course, most of my stuff is $10 or less, so I can take that hit since I sell in bulk.

Re: Do you offer returns?
 

Dear celebrityphotos4you,
If you have 10 phrases for a week the $ 100 also could be painful.

Re: Do you offer returns?
 

accepting returns makes buyers more likely to buy from you. Unless none of your competitors are offering returns.

Re: Do you offer returns?
 

really? You're going to bring back a thread from 2017????

Re: Do you offer returns?
 

Thanks for the Sunday chuckle :)

Re: Do you offer returns?
 

i'm always accepting returns as well

Re: Do you offer returns?
 

really? You're going to bring back a thread from 2019.5????

why not?
return never go away,

yOU MUST BE Working for Ebay,thats how Ebay thinks,good sellers dont get too many returns.
But margin is thin so free returns can put a dent in your pocket book,also returned merchandise could be a counterfeit,siwtcharoo,used ,damaged.
I have a buyer who bought a gold bangle from me,her wrist is too thick for that size,when it was returned,it was out of shape,how am I supposed to resell it?
Sometimes it is buyer remorse,they think they can flip and turn a profit,sometimes they need to go to a party with your designer gown,handbag?
Even wedding gown?
A local handyman told me once he bought a tool on Ebay,used it and return it as renting it cost him too much money

anyway,INAD trumps seller no return policy,no return means you dont want the item back

Re: Do you offer returns?
 

if you business is long term, then it is smart to be good seller. Good seller offers free returns, and no matter if that will cause a little loss. If you are good seller - there will be not much returns.

Re: Do you offer returns?
 

Ebay buyers do not read your return policy,if you refuse return,then they will just open a cAse of INAD item not as described and make you pay return shipping

Re: Do you offer returns?
 

Yes always best to offer 30 day return paid by the buyer, than no return, you may luck out and they choose wrong size or does not fit and they pay. Otherwise it will be a INAD with you paying the return mailing costs.