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Originally Posted by Dmshark25 I'm not sure I'm following ?? You sold an item in ebay the customer paid and now your Paypal account is limited so you don't want to send the product and need to find a way to refund the buyer?? | the buyer thought the blond color on a product was too yellow, not platinum. crazy cause the buyer had not seen the particular product "live" in 30 years and after 30 years, some platinum can change, but this had not.
anyway, no problem, she sent it back and it sold (new buyer said "gorgeous.")
went to give a refund to the buyer who sent the return and the acct was perm locked because a payment sent from a stealth account was flagged. it was flagged because a buyer from europe filed a claim one week after payment and after the product shipped - so they would get the product and the money.
so the buyer who deserved a refund - her money was locked in the legit account. you can't send it back to her, for refund, because the acct is now locked.
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