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unable to delete entropay cards
 

hi,

please can anyone help, getting this message when trying to delete a card, Cannot delete a card having un-equal available and actual balances

thanks

Re: unable to delete entropay cards
 

Yes I also got this yesterday, this is entropay's reply to me -

Dear xxxxxx
Thank you for the email.
Please note that you cannot now destroy a virtual card if there are outstanding pre-authorisations on your card. You will need to wait for them to expire first. This can take up to 30 days.

If we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Penny
Customer Support

I guess they clocked on and blocked this

Re: unable to delete entropay cards
 

Yep I've got the same message aswell ... I think my account is on the way out

Re: unable to delete entropay cards
 

no it is not on the way out.

It is simple, if you have bought something or been charged for putting the card onto ebay etc..,

Entropay no longer lets you delete the card until the pending balanace and available balance is the same.

Example :
Actual Balance
£6.70
Available Balance
£6.54

You cannot delete the card until they both say £6.70 or £ 6.54
or both say ZERO or any other amount that states the SAME figure in both ACTUAL BALANCE & AVAILABLE BALANCE.

It doesnt take payments 30 days to time out or be taken by relevant companies you purchase from.

Re: unable to delete entropay cards
 

entropay have this in place as a security measure.

Re: unable to delete entropay cards
 

correct it might take up to 10 days in this case then.

Re: unable to delete entropay cards
 

It's stupid! Their Actual balance always takes longer to update. If I load $10 on vcc and make a $10 purchase, the Available Balance will instantly go to $0, the seller will receive the money (meaning $10 will be taken out from my account and sent to the seller) while the Actual Balance will need at least 5 days to update.

This means that you are stuck with a vcc for 5-10 days just because their stupid system needs a lot more time to update after taking the money from your account.

Where is the security here?

Re: unable to delete entropay cards
 

This is an inconvenience when you are used to deleting creating lots of different cards - the answer is to have stealth entropay accounts

Re: unable to delete entropay cards
 

lol i already started creating stealth entropays, its nice how stealth can be applied to almost everything :)

Re: unable to delete entropay cards
 

I didn't notice that Entropay have a business website too.

https://business.entropay.com/purchasing/features/

I notice with business the cards are Mastercard and not Visa

Re: unable to delete entropay cards
 

I'm on that.. never seen that myself. Good spot.

Re: unable to delete entropay cards
 

The fees are actually lower. Mastercard is not as good for withdrawing as Visa, but for just spending and confirming accounts it should be fine.

Some members reporting problems with purchasing on Amazon using Entro, maybe a business account will cause less headaches

Re: unable to delete entropay cards
 

For anyone in the US reading this (yes, it is happening here too with the wait times) Entropay does not do business accounts in the USA.

If you are in the UK, then you can sign up for a business account which will - theoretically - allow you to create unlimited cards. I say theoretically because what will happen in practice is that Entropay will want to know what the cards are being created for. So, have a good explanation ready.

Re: unable to delete entropay cards
 

It's worth signing up for a stealth Entro biz account to see it in action, then if any problems you main account is still ok

Re: unable to delete entropay cards
 

I wonder if I could do a stealth UK account. I hardly use Entropay when creating accounts, but there HAVE been times when it has come in handy.

Re: unable to delete entropay cards
 

I have just registered for a business account, my initial upload limit was set to £1 :)

Also they are asking for a tonne of information

http://i.imgur.com/BeA9agV.jpg

Re: unable to delete entropay cards
 

I signed up for their business account too.

Saw the same list as you, and never bothered again.

Re: unable to delete entropay cards
 

Good evening Everyone

Can someone please confirm how long it usually takes for the Actual And Available Balances to equal from the purchase date using Entropay please?

I know they mention 30 days which is rather silly.

Is it typically about 5 business days like other typical Visa Cards?

Thanks

:cheer:

Re: unable to delete entropay cards
 

Depends on what the transaction is.

If it was a purchase then it usually takes 2 to 3 working days to "clear".

If it is a "test charge" like the £1.00 ebay pre-authorises when setting up a seller account with a card then it can take around 8 or 9 days.

Re: unable to delete entropay cards
 

Thanks.

I purchased 2 items with Entropay, and they both show on the Card Statement with dates of the 14th of April.

However as of this morning the Balance is:

Actual 0.64
Available 0.10

54p Difference and I do not know why?

Could this be due to a Fee or the Forex Rate/Exchange Rate?

So annoying as I cannot delete the card due to this petty amount!

Thanks.

Re: unable to delete entropay cards
 

I would expect whatever it is to drop off either this morning or tomorrow.

Could be related to exchange rates as you have stated due to Entropay being issued outside of the UK.

Re: unable to delete entropay cards
 

Update

On one of my cards I have just received a code through from Paypal for a new PP Account.

Actual Balance £1.79
Available Balance £1.78

1p out.

Looks like there is a currency fluctuation going on.

Re: unable to delete entropay cards
 

I suppose that if you wanted to delete a certain card you could transfer enough from another card to make both amounts the same then delete it. Although this would cost you ten pence

Speaking of that 10p, i always try to avoid it by making the target card my default card then deleting the other one so the remaing funds go straight on to default. Saves a few pence a day :)

Re: unable to delete entropay cards
 

I dont think that would work as transferring funds onto the card would increase both actual and available balances by the same amount so the discrepancy would still be there.

Re: unable to delete entropay cards
 

I now have 5 cards with differences in balances of less than £1.

This is very silly and not good business for Entropay since we can only have 10 cards.

The impact must be felt on those who make regular purchases.

Re: unable to delete entropay cards
 

Forgot to mention, I have deleted one card today.

On this card I paid EBay fees a few days ago and the balances equalized when the transaction appeared today.

Re: unable to delete entropay cards
 

Of course - the exchange from pounds to euro

Re: unable to delete entropay cards
 

lol i tried signing up to a business account about 2 years ago and i gave up with all those information they asking for. impossible

Re: unable to delete entropay cards
 

I know it is Sunday but I have now reached the ten day mark from the Transaction date.

Amounts are still unequal and I cannot delete the Card.

Frustrating isn't the word.

Surely they must sync this week.

:mad:

Re: unable to delete entropay cards
 

Create a stealth entro account then you will have another 5 cards to use. I have the same situation 5 or 6 cards on one account, all of them unequal for a long time

Re: unable to delete entropay cards
 

Smart move - aside from "stealth" idea - but a backup entropay account is good

Re: unable to delete entropay cards
 

I would do.

I have to get my head around adding funds though, without raising flags.

Re: unable to delete entropay cards
 

You mean its possible to have two accounts under legit info?

Stealth entro fine as long as you have vcc/card that entro accepts that either confirms avs or bypasses it.

Re: unable to delete entropay cards
 

I have all 10 cards all with £1 mis-matching them and all have gone over 10 days. Anyone had any joy yet?

Re: unable to delete entropay cards
 

mine is already 1 month and still cannot delete.. 10 days is too little.. haha

Re: unable to delete entropay cards
 

Same problem its been 10-20 days ! I am unable to delete cards :( Any alternatives of cards that work on amazon !??

Re: unable to delete entropay cards
 

Any solution yet? Still facing same problem.. :(

Re: unable to delete entropay cards
 

There are no solutions - it is what it is.

You can create a stealth entropay, or just not rely solely on entro, there are other providers out there

Re: unable to delete entropay cards
 

Can someone confirm that the 2 balances will actually sync at some stage?

The issue is clearly the exchange rate change with Paypal.

Mine are about 20 days old now.

Re: unable to delete entropay cards
 

Is it basic account you are talking about or premier?

thanks