Dealing with Returns from china..
So I am sure many of you by from alibaba or dhgate..
How do you normally deal with returns?
As we all know china suppliers claim they will take returns but when it comes down to it and you have a ton of product to return they don't always cooperate.
Ive had to dispute about 10k this year because of defective products.
The suppliers usually say something like "sure send me a video, we will replace next order."
Basically they want to replace items only if you keep placing more orders. But the video doesn't even make sense for certain product defects, and lets say I have 30+ bad items. Im not going to make 30 videos. Or there is no real way to make a video to prove they are all defective depending on what the product is.
At that point they have poor quality product and I have no desire to order from them again as it's only going to cause more problems.
Me personally If they dont let me send it back or replace it , I end up disputing the orders with my credit card company. I dont really see many other options. After the dispute they dont even try to contact me or anything. I suppose its because their product is so dirt cheap to make they just take it as a loss?
I would assume they are used to credit card disputes and set aside a certain budget for losses from returns.
How do you all handle the returns? I know I am not the only one as majority of the product from china is low quality, cheap materials etc.
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