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Frustrated at seller on alibaba
 

Good morning guys and girls , hope you are all good:)

I have had a few frustrating days trying to sort out the best payment method to pay on alibaba.
After allot of emails I paid last night.

I then got this message this morning.

hello my friend,



Thank you for your payment.

We will arrage the goods out today and let u know the tracking later.

It will be online 2-3days and please confirm the shipping address

as soon as you receive the goods,please confirm the shipping on alibaba.





Then I got this


hello my friend,



Really sorry that we already shipped out the goods to the shipping company but the shipping company told us that fedex are with too many goods blocked and the goods can not be out before the holiday.

Then the goods can arrive you after our holiay Feb26th around.

Can you wait till then? cause there's no other ways.


Very frustrating.

Is this the norm?
Should I not have tracking information now?
Wouldn't they know before they shipped it that it could be delayed?

In a previous email yesterday I was told that I should order today because they go on holidays in the next few days for the new year.
I can understand the holidays but feel let down that I now have to wait ages?

Any advice would be great .

Thanks in advance

Wrighty :rolleyes:

Re: Frustrated at seller on alibaba
 

Sounds like you may be a new buyer with them?

I prefer to have stopped all sales, and therefore deliveries, for two weeks before the New Year celebrations.

Things do go into shut down, in a big way. I hope you are not drop-shipping?

Re: Frustrated at seller on alibaba
 

http://www.aspkin.com/forums/wholesa...-post-air.html

Is this the same lot of goods?

Re: Frustrated at seller on alibaba
 

yes :) Thats the same one. I didn't go foe ChinaAir in the end.

:rolleyes:

Re: Frustrated at seller on alibaba
 

aw man..............

It's fairly typical of what happens at this time.

I am sorry for you, wrighty.

Back-log is immense over these holidays.

:pout:

Re: Frustrated at seller on alibaba
 

So its the norm?
I don't mind that much , I was just a bit confused that they said it would be shipped out before the holiday and then once i place my order its not going to be.
:(

Re: Frustrated at seller on alibaba
 

Chinese New Year is also coming...

Re: Frustrated at seller on alibaba
 

FHS, did you just complete your brain surgery degree?

Did we miss this post:


:doh:

Re: Frustrated at seller on alibaba
 

Hahaha rsot do you read othr replies before posting?

Seems they just wanted your money, they would have known about any delays. Not a source I would want to use again.

Re: Frustrated at seller on alibaba
 

Thanks for the feedback guys:)

So do you think I should just go along with it and not pull out?

Also if they have shipped it will it not have a tracking number already?

Thanks guys

Re: Frustrated at seller on alibaba
 

Rsot you make me laugh :pound:



OP With Fedex being as fast as they are, if they were to ship your parcel via them it would have departed there country within 24 hours, then the delay would be no longer..

But for them to tell you that Fedex have to much back log they would have known this before you placed your order.
As most courier companies have cut off dates for holidays.

Ask for a refund if you are not happy to wait.

Because the delay will still be there even after the holiday is over since they will have to ship all post they received after the cut off date.

Re: Frustrated at seller on alibaba
 

Yes tracking number should be there straight away.
Regardless of cut off or not.

Re: Frustrated at seller on alibaba
 

Im really not shore what to do , I fell like they have messed me about and that they are not telling the truth.

I haven't got a clue how long it will take now.

Re: Frustrated at seller on alibaba
 

What method of payment did you use?

Re: Frustrated at seller on alibaba
 

Hello

I paid through alibaba with my bank so should be covered if the goods are not correct.


I replied to the latest email asking for a tracking number and also quoting an email i was sent yesterday
{we just want to ship the goods as soon as you made payment and if u always delay,I am afraid,you can only but after our holiday about Feb28th.}

this is the reply i got



hello my friend,

yes,we have the tracking number but it can not be online and move cause too many goods blocked.
we ship the goods to hongkong FedEx firstly and then they operate.
do you understand now?
yes,the goods we already shipped.but FedEx told us it can not be online and have to wait their holiday.back.

Re: Frustrated at seller on alibaba
 

It is quite possible that the third party(not the seller nor fedex, somewhat similar to a UPS store) has the backlog and it is quite common this time of year. Holiday starts in a couple days. I received notice that today was the last day items could ship for example.

Re: Frustrated at seller on alibaba
 

They probably didn't place the order with the factory since they will shut down in around 3 days. (If the factories aren't shut down already)

My supplier was trying to push me to make a few more sales before the 12th because china will shut down on the 14th. :rolleyes:

Re: Frustrated at seller on alibaba
 

I have spoken to FedEx and they say that there should be no problem sending it.
So I am being lied to , not a good way to start a business relationship.
I know I wouldn't do business like that :(

I'm tempted to just cancel the order :(

Re: Frustrated at seller on alibaba
 

Not necessarily. Most of these factories don't work directly with fedex/ups/dhl. It is almost always done via a third party called a "Forwarding company" So the seller places order with factory, factory then processes it, then forwarding company picks up, processes shipping with carrier and then delivers to the carrier.

Odds are the factory or the Forwarding Company is already closed or backlogged.

Re: Frustrated at seller on alibaba
 

Yeah it's crazy there at this time. One of my shipments just shipped today from there in time before the holidays. I'll wait this one out if I were you and give them the benefit of the doubt if the amount is not too much.

They could have shipped it but what he means is that the tracking number won't say anything (not online) or they didn't even send it yet and don't have the tracking number. Tell them you know it will take until after the holidays but if they have it to send it either way if it's not online so you know when it starts after the holidays.

Re: Frustrated at seller on alibaba
 

Good point to add trosky!

MOST of the time your tracking number will show nothing for 2-3 days. Very much like you or I printing a label but not giving it to USPS and then USPS not scanning the package. This is almost a given with DHL because a "Forwarding company" usually drives the package from China across the causeway into Hong Kong and then drops off at DHL HK.
This does not mean that your seller did not ship it. It means that Fedex etc.. has yet to receive it. It is another step or two for most alibaba sellers of small quantities.

Re: Frustrated at seller on alibaba
 

If this is true i am amazed the seller did not know this or did not tell the OP before he placed his order

Re: Frustrated at seller on alibaba
 

Not all sellers care for the customers... :(

Re: Frustrated at seller on alibaba
 

Thanks for all the feedback gang :)

I'm just going to sit this one out and hope the package gets to me ok. Better late than never I suppose .
My first order from China so its exiting and a little bit frustrating at the same time .

Thanks again guys!!! :)

Re: Frustrated at seller on alibaba
 

They definitely knew. Thats why they narked it shipped. So now you can't even open a case. You've been set up

Re: Frustrated at seller on alibaba
 

So i sent a reply, I spoke to FedEx on-line .
They told me there where no problems there end.
So its as some of you have said it was a backlog with the factory or something.

So I replied questioning the hold up with FedEx and this is what they replied.

hongkong FedEx IE.
which FedEx you checked?
in hongkong or in your country?
I am really gloom with your attitudes...
every time you are suspicious on us and it seemed every word from us is cheating on you...
you are using alibaba security payment, I really do not know what you are worried.
we did not get your money yet and it is at alibaba account.if you did not receive your goods,we can not get any money.

(every time you are suspicious on us) yes I have never met you :0.

so I replied apologising , even though I was only asking questions in the original email. I don't want to cause anyone any stress or offend anyone.

so then I get this today .

it is ok.
we have started our holiday and will be back on Feb26th.
talk then.

I feel like a little kid who has given some older boys some money to go and get them a can of beer , and they just don't bother coming back.


I always assume the best of people but I feel like they have let me down.

Thanks for the advice guys

Wrighty

Re: Frustrated at seller on alibaba
 

Your order is just not a priority for them, it's not big enough or establish buyer so your order goes to the back of their queue. You'll get it just have to wait longer this time of the year. Next time find another supplier or once you order again or higher quantity they will give you more priority. Just the way it is

Re: Frustrated at seller on alibaba
 

All the factories and shipping centers are closed. And even if you want to cancel, they will not agree because it's "shipped." Then you will magically get new tracking numbers after the holiday after they blame fedex for losing the original package. Aliexpress will do nothing to help. Youre just kinda beat. I've had this same exact issue. Its not about priority. Everything is shut down there right now

Re: Frustrated at seller on alibaba
 

Fedex is not a great way to ship stuff from Alibaba...I mean from China

Re: Frustrated at seller on alibaba
 

Especially when Chinese New Year is happening.

:pound:

:canada:

Re: Frustrated at seller on alibaba
 

Just a bad time of the year for your first order, don't worry too much.

I'm sure everything will be fine, it's just frustrating to have to wait.

Emails don't give you a good idea on the other person's attitude, so they may be okay with you but without any facial expressions it's hard to know.. different culture and translation issues.

Don't feel down, and just get planning for when your parcel lands! :D

Re: Frustrated at seller on alibaba
 

some info about china for their new years. most go on holiday on 8th but shipping companies still take packages and ship until tomorrow which is 12th/13th if I'm not mistaken.

Most of these companies on alibaba use agents to get better deals and thats usually where the backlog with tracking not updating happens

Re: Frustrated at seller on alibaba
 

Hello guys and girls. Got the order !!
All good , first order done and hopefully be easier next time.

Thanks for all you feedback !:clap: