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  #1  
Old 02-10-2015
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Default Frustrated at seller on alibaba

Good morning guys and girls , hope you are all good

I have had a few frustrating days trying to sort out the best payment method to pay on alibaba.
After allot of emails I paid last night.

I then got this message this morning.

hello my friend,



Thank you for your payment.

We will arrage the goods out today and let u know the tracking later.

It will be online 2-3days and please confirm the shipping address

as soon as you receive the goods,please confirm the shipping on alibaba.





Then I got this


hello my friend,



Really sorry that we already shipped out the goods to the shipping company but the shipping company told us that fedex are with too many goods blocked and the goods can not be out before the holiday.

Then the goods can arrive you after our holiay Feb26th around.

Can you wait till then? cause there's no other ways.


Very frustrating.

Is this the norm?
Should I not have tracking information now?
Wouldn't they know before they shipped it that it could be delayed?

In a previous email yesterday I was told that I should order today because they go on holidays in the next few days for the new year.
I can understand the holidays but feel let down that I now have to wait ages?

Any advice would be great .

Thanks in advance

Wrighty
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Old 02-10-2015
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Default Re: Frustrated at seller on alibaba

Sounds like you may be a new buyer with them?

I prefer to have stopped all sales, and therefore deliveries, for two weeks before the New Year celebrations.

Things do go into shut down, in a big way. I hope you are not drop-shipping?
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Default Re: Frustrated at seller on alibaba

http://www.aspkin.com/forums/wholesa...-post-air.html

Is this the same lot of goods?
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Default Re: Frustrated at seller on alibaba

yes Thats the same one. I didn't go foe ChinaAir in the end.

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Default Re: Frustrated at seller on alibaba

aw man..............

It's fairly typical of what happens at this time.

I am sorry for you, wrighty.

Back-log is immense over these holidays.

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Default Re: Frustrated at seller on alibaba

So its the norm?
I don't mind that much , I was just a bit confused that they said it would be shipped out before the holiday and then once i place my order its not going to be.
:(
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Old 02-10-2015
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Default Re: Frustrated at seller on alibaba

Chinese New Year is also coming...
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Default Re: Frustrated at seller on alibaba

Quote:
Originally Posted by rsot View Post
Chinese New Year is also coming...
FHS, did you just complete your brain surgery degree?

Did we miss this post:


Quote:
Originally Posted by GreenBean View Post
Sounds like you may be a new buyer with them?

I prefer to have stopped all sales, and therefore deliveries, for two weeks before the New Year celebrations.

Things do go into shut down, in a big way. I hope you are not drop-shipping?
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Last edited by GreenBean; 02-10-2015 at 07:25 AM.
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Old 02-10-2015
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Default Re: Frustrated at seller on alibaba

Hahaha rsot do you read othr replies before posting?

Seems they just wanted your money, they would have known about any delays. Not a source I would want to use again.
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Default Re: Frustrated at seller on alibaba

Thanks for the feedback guys

So do you think I should just go along with it and not pull out?

Also if they have shipped it will it not have a tracking number already?

Thanks guys
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Default Re: Frustrated at seller on alibaba

Rsot you make me laugh



OP With Fedex being as fast as they are, if they were to ship your parcel via them it would have departed there country within 24 hours, then the delay would be no longer..

But for them to tell you that Fedex have to much back log they would have known this before you placed your order.
As most courier companies have cut off dates for holidays.

Ask for a refund if you are not happy to wait.

Because the delay will still be there even after the holiday is over since they will have to ship all post they received after the cut off date.
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Default Re: Frustrated at seller on alibaba

Quote:
Originally Posted by wrighty View Post
Thanks for the feedback guys

So do you think I should just go along with it and not pull out?

Also if they have shipped it will it not have a tracking number already?

Thanks guys
Yes tracking number should be there straight away.
Regardless of cut off or not.
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Default Re: Frustrated at seller on alibaba

Im really not shore what to do , I fell like they have messed me about and that they are not telling the truth.

I haven't got a clue how long it will take now.
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Default Re: Frustrated at seller on alibaba

Quote:
Originally Posted by wrighty View Post
Im really not shore what to do , I fell like they have messed me about and that they are not telling the truth.

I haven't got a clue how long it will take now.
What method of payment did you use?
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Default Re: Frustrated at seller on alibaba

Hello

I paid through alibaba with my bank so should be covered if the goods are not correct.


I replied to the latest email asking for a tracking number and also quoting an email i was sent yesterday
{we just want to ship the goods as soon as you made payment and if u always delay,I am afraid,you can only but after our holiday about Feb28th.}

this is the reply i got



hello my friend,

yes,we have the tracking number but it can not be online and move cause too many goods blocked.
we ship the goods to hongkong FedEx firstly and then they operate.
do you understand now?
yes,the goods we already shipped.but FedEx told us it can not be online and have to wait their holiday.back.
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Default Re: Frustrated at seller on alibaba

It is quite possible that the third party(not the seller nor fedex, somewhat similar to a UPS store) has the backlog and it is quite common this time of year. Holiday starts in a couple days. I received notice that today was the last day items could ship for example.
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Default Re: Frustrated at seller on alibaba

They probably didn't place the order with the factory since they will shut down in around 3 days. (If the factories aren't shut down already)

My supplier was trying to push me to make a few more sales before the 12th because china will shut down on the 14th.
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Default Re: Frustrated at seller on alibaba

I have spoken to FedEx and they say that there should be no problem sending it.
So I am being lied to , not a good way to start a business relationship.
I know I wouldn't do business like that :(

I'm tempted to just cancel the order :(
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Default Re: Frustrated at seller on alibaba

Quote:
Originally Posted by wrighty View Post
I have spoken to FedEx and they say that there should be no problem sending it.
So I am being lied to , not a good way to start a business relationship.
I know I wouldn't do business like that :(

I'm tempted to just cancel the order :(
Not necessarily. Most of these factories don't work directly with fedex/ups/dhl. It is almost always done via a third party called a "Forwarding company" So the seller places order with factory, factory then processes it, then forwarding company picks up, processes shipping with carrier and then delivers to the carrier.

Odds are the factory or the Forwarding Company is already closed or backlogged.
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Default Re: Frustrated at seller on alibaba

Yeah it's crazy there at this time. One of my shipments just shipped today from there in time before the holidays. I'll wait this one out if I were you and give them the benefit of the doubt if the amount is not too much.

They could have shipped it but what he means is that the tracking number won't say anything (not online) or they didn't even send it yet and don't have the tracking number. Tell them you know it will take until after the holidays but if they have it to send it either way if it's not online so you know when it starts after the holidays.
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Default Re: Frustrated at seller on alibaba

Good point to add trosky!

MOST of the time your tracking number will show nothing for 2-3 days. Very much like you or I printing a label but not giving it to USPS and then USPS not scanning the package. This is almost a given with DHL because a "Forwarding company" usually drives the package from China across the causeway into Hong Kong and then drops off at DHL HK.
This does not mean that your seller did not ship it. It means that Fedex etc.. has yet to receive it. It is another step or two for most alibaba sellers of small quantities.
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Default Re: Frustrated at seller on alibaba

Quote:
Originally Posted by yankee View Post
Not necessarily. Most of these factories don't work directly with fedex/ups/dhl. It is almost always done via a third party called a "Forwarding company" So the seller places order with factory, factory then processes it, then forwarding company picks up, processes shipping with carrier and then delivers to the carrier.

Odds are the factory or the Forwarding Company is already closed or backlogged.
If this is true i am amazed the seller did not know this or did not tell the OP before he placed his order
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