Buyer wants refund month after purchase

[Chris18181]

Hi Everyone,

I have a Studio Converting Outdoor Sofa with cushions i sold on August 31st.

The buyer requested a return and said "The fabric has faded unevenly. I am not happy with the outdoor quality."

I simply told her that the refund policy is within 14 days and that its been a month and she is just now opening a return request.

I denied the return request but my PayPal account is negative $385,

what should i do at this point to get the negative balance removed from my PayPal?

[amzpro]

Sounds like the buyer opened a dispute against you. You need to go represent your side of the dispute. Good luck, you'll need it.. Sellers rarely win disputes.

[MM78]

Chris, are you the person who dropships from Walmart or one of those sites?

[Chris18181]

yes i do use Walmart, I denied the return request and the Negative Balance on my PayPal is gone, so i am good for now.

[Onion]

Walmart? lol...