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  #1  
Old 12-16-2013
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Default Buyer wants to return 6 month purchase?

What to do?
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  #2  
Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

I don't see there is anything the buyer can do, since the time has passed even for a chargeback. However, if the buyer wants to, they can cause you a problem with Amazon by saying the item was counterfeit, or something like that.

If it is a small item, I would just issue the refund not to have a problem. If it is a larger item, I would probably fight it.
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Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

Quote:
Originally Posted by jeffweico View Post
I don't see there is anything the buyer can do, since the time has passed even for a chargeback. However, if the buyer wants to, they can cause you a problem with Amazon by saying the item was counterfeit, or something like that.

If it is a small item, I would just issue the refund not to have a problem. If it is a larger item, I would probably fight it.
Sadly that is the reule of thumb for almost any sale. Have they already left feedback in the past? That is one of my biggest concerns..
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Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

I would contact Amazon, have them notate the order, then tell the customer they are outside the return period. Most likely customer will complain to AZ and AZ could issue a "goodwill credit."
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Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

Does the product carry a manufactures warranty?
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Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

I don't think they can file an A to Z Claim at this point
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Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

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Originally Posted by MICKY H View Post
Does the product carry a manufactures warranty?
Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.
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Old 12-16-2013
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Default Re: Buyer wants to return 6 month purchase?

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Originally Posted by user3657 View Post
Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.
So what is the problem, customer a replacement. Are you saying he also wants a refund. If you can show to amazon that he has been given a replacement just forward to amazon and ignore him. There are a lot off assholes out there.
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Old 12-17-2013
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Default Re: Buyer wants to return 6 month purchase?

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Originally Posted by user3657 View Post
Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.
You need to keep proof of this ready in case of any claim against you
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Old 12-18-2013
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Default Re: Buyer wants to return 6 month purchase?

Just tell them, hey you are way outside your warranty. ignore all other emails unless you want to help. they will get the message.
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Old 12-18-2013
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Default Re: Buyer wants to return 6 month purchase?

Well I told them no returns, and have not heard back yet. *gulp*
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Old 12-18-2013
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Default Re: Buyer wants to return 6 month purchase?

you need to specify warranty terms in your listings. If they are outside those terms, what can they do?
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Old 12-20-2013
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Default Re: Buyer wants to return 6 month purchase?

Quote:
Originally Posted by aking View Post
you need to specify warranty terms in your listings. If they are outside those terms, what can they do?
Chargeback - some companies will support this - I am just saying.
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