Sure:
Hello,
In order to ensure that eBay continues to be a safe and fair trading platform, we periodically review the accounts to verify the information provided by users. The intention is to make sure that the information in the user accounts is valid and up to date.
To validate your account, you need to provide us with the necessary documents as soon as possible. We have applied a temporary sales hold to your account, which will remain active until we receive your response. This hold will prevent you from putting new items on sale. In addition, if you had an active ad, we have removed it and moved to your Unsold section, after reintegrating into your account the applicable fees and fees.
The following are the documents we need:
- Identification documents:
- Copy (front and back) of the DNI. If you wish, you can hide data that is not relevant to this review (for example, place of birth, nationality, etc.).
- Copy of a receipt (for example, a water bill) that does not have more than three months and which includes your name and address. This document is only necessary if the address differs from the one on the DNI or if there is no address in the DNI.
- Copy of the residence permit or NIE.
- Documents to prove ownership of items put up for sale on eBay:
- Proof of delivery or delivery (pro forma invoices are not a valid document to prove ownership) or
- Customs documentation. This is only necessary if you have purchased the items abroad or well
- Contact information of the supplier, in case we had to make additional checks and we needed your help or
- Invoice of the articles in case of having bought them in a store or well
- Screenshot of the articles in case you have bought them on the Internet.
- If you have registered on eBay as a seller Company:
- Copy of the certificate of registration of the company in the commercial register.
Use this link to send all documents:
Https://ocsnext.ebay.es/ocs/mudcwf?deptName=ESRiskComp
Once you have provided all the documents, the processing of the request can last up to 72 hours. The documents will be considered confidential at all times, so we will not share any information with third parties. You will not be able to buy or sell until we have received all the requested documents, so we hope you will send them to us soon.
Once we have verified your account information, you will be able to resume the sales activity immediately. In addition, you can also re-sell the items in the "Unsold" section. To do so, click on the "Resale" option to the right of the corresponding advertisement.
Thank you for helping make eBay a safe and fair trading platform. We appreciate your cooperation in completing the verification process of your account as soon as possible.
