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-   -   How do you guys enforce the restocking fee when customer puts in return request (https://www.aspkin.com/forums/ebay-discussion/107019-how-do-you-guys-enforce-restocking-fee-when-customer-puts-return-request.html)

glacier922 04-26-2017 09:31 PM
How do you guys enforce the restocking fee when customer puts in return request
 
As title says, once tracking shows it is here how do I refund 85% of it, assuming it's 15% restocking fee?

SaiJin 04-26-2017 10:03 PM
Re: How do you guys enforce the restocking fee when customer puts in return request
 
If they didn't open a dispute, go to your paypal and deduct the restocking fee.

If they opened a dispute, you can try to offer a partial refund, but honestly, eBay just refund everything.

jakobrockz 04-26-2017 11:44 PM
Re: How do you guys enforce the restocking fee when customer puts in return request
 
If the restocking fee applies, eBay typically deducts it for me. If the reason for item not as described the stocking fee cannot be applied.

If it's for "changed mind" or "wrong size" or "didn't fit" then restocking fee can apply

glacier922 04-27-2017 12:58 AM
Re: How do you guys enforce the restocking fee when customer puts in return request
 
well, typical of Ebay, customer gets everything they wanted...well, almost everything.

james13v 04-27-2017 09:50 AM
Re: How do you guys enforce the restocking fee when customer puts in return request
 
I've never had an issue with restocking fees. But you have to specify that in your listing. Then when you accept the return, it shows it minus the restocking fee.

james13v 04-27-2017 09:51 AM
Re: How do you guys enforce the restocking fee when customer puts in return request
 
Quote:
Originally Posted by SaiJin (Post 844254)
If they didn't open a dispute, go to your paypal and deduct the restocking fee.

If they opened a dispute, you can try to offer a partial refund, but honestly, eBay just refund everything.
But partial refunds don't get you your FVF back?


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