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Old 04-26-2017
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Default How do you guys enforce the restocking fee when customer puts in return request

As title says, once tracking shows it is here how do I refund 85% of it, assuming it's 15% restocking fee?
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Old 04-26-2017
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Default Re: How do you guys enforce the restocking fee when customer puts in return request

If they didn't open a dispute, go to your paypal and deduct the restocking fee.

If they opened a dispute, you can try to offer a partial refund, but honestly, eBay just refund everything.
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Old 04-26-2017
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Default Re: How do you guys enforce the restocking fee when customer puts in return request

If the restocking fee applies, eBay typically deducts it for me. If the reason for item not as described the stocking fee cannot be applied.

If it's for "changed mind" or "wrong size" or "didn't fit" then restocking fee can apply
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Old 04-27-2017
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Default Re: How do you guys enforce the restocking fee when customer puts in return request

well, typical of Ebay, customer gets everything they wanted...well, almost everything.
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Old 04-27-2017
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Default Re: How do you guys enforce the restocking fee when customer puts in return request

I've never had an issue with restocking fees. But you have to specify that in your listing. Then when you accept the return, it shows it minus the restocking fee.
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Default Re: How do you guys enforce the restocking fee when customer puts in return request

Quote:
Originally Posted by SaiJin View Post
If they didn't open a dispute, go to your paypal and deduct the restocking fee.

If they opened a dispute, you can try to offer a partial refund, but honestly, eBay just refund everything.
But partial refunds don't get you your FVF back?
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