refunding throught paypal VS buyer cancel order - help?
Hey All -
Is one way better than the other?
Background - on all my better pieces, high end, as a surprise I always get the item dry cleaned, and hand written note, sometimes a free gift.. ( im 100% positive feedback and top rate seller )
Problem? I dropped off 11 pieces and my dry cleaners handed them out to wrong customer. They are trying to locate them. they said a lot of times its a few days before someone notices " hey this isnt mine"
Ive had a few of those customers asking when am i going to ship..
Im letting them know whats going on, i ask them what would they like me to do
wait a few days, cancel the order and refund, or allow them to buy other items in my store.
I really dont want to have 11 cancel orders, yesterday I had 2 people want to wait to see if my dry cleaners can locate.
i canceled 2 orders, and refunded 1 through paypal.
|