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Old 11-14-2017
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Default mc011 restriction and need help

I had an mc011 restriction. My container shipment was delayed due to random customs check and i had 3 cases closed against which put me below standard. One of the cases the customer received their item after case was closed against me. The post office did not scan package until it arrived his local post office. I wrote ebay and ask them to reverse it and they declined and hit me with mc011. I have attached email details below. Has anyone had such specific situation before? the account is stealth and I do not have ID, but i can get invoices and bills, though they have not asked for this. They just asked me to resolve all issues. ANy advice or help will be appreciated.

A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. Any removed items will be listed further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).

To appeal this restriction, you'll need to:
- Address any outstanding concerns from buyers who have opened cases against you through eBay or PayPal.

eBay
-- Visit the eBay Resolution Center: http://resolutioncenter.ebay.com
-- You may need to sign into your eBay account before proceeding. In the Resolution Center you will find information on resolving problems with your buyer.

PayPal
-- To resolve your PayPal dispute or case, log into your PayPal account and click Resolution Center at the top of the page.
-- You can view the status of any open dispute or claim from here.


Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

Here are the listings we removed:
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Old 11-15-2017
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Default Re: mc011 restriction and need help

any help? anyone had a similar situation and got reinstated?
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Old 11-15-2017
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Default Re: mc011 restriction and need help

It says your privileges are temporarily restricted. Your best bet would be to call eBay and find out how long that is then open a stealth account. You should really have several for your own protection. You also really should only list items you actually have unless your able to drop ship them and get them there on time.
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Old 11-15-2017
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Default Re: mc011 restriction and need help

No. Your problem is that you have three closed unresolved cases

Resolved cases don't count against your metrics.

You're done. You're going to have to start over.

Last edited by dallis; 11-15-2017 at 11:19 PM.
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Old 11-20-2017
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Default Re: mc011 restriction and need help

Quote:
Originally Posted by dallis View Post
No. Your problem is that you have three closed unresolved cases

Resolved cases don't count against your metrics.

You're done. You're going to have to start over.

Phone ebay and try and get the cases overturned, this can be done..
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