Re: Winning a return item case Quote:
Originally Posted by TheRealist The item is worth roughly 500 USD. It's the main reason I didn't automatically accept the return item case and chose to dispute it. Further he was trying to change the machine out. | How long ago did did this happen? Was it fairly recently? Is your buyer still trying to get his money back, or communicate with you.
Hopefully he goes away and doesn't do anything, but as I already mentioned above, he can always open a case on PayPal and funds will be held pending the outcome. Usually PP's process is largely automated for a "Not as Described" dispute. If there was no tracking on the order, they will ask you to provide it. Once it gets escalated to a claim, they may ask the buyer to return it to you. You can always show that eBay decided the return in your favor, but they will usually follow their own polices for these types of things.
The sad part is even if PP also decides the case in your favor, it doesn't mean it's done. If your buyer used his Credit/Debit card to pay for the item, he can always open a chargeback with his card issuer. That would re-open yet another case. I've actually seen where buyers can open cases twice in PP. Disputes and chargebacks are two different things, so handled differently.
Last edited by nickopedia; 01-26-2018 at 02:25 PM.
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