nospampm | 02-05-2018 10:46 PM | Re: Customer opened a return case If you have this agreement in the ebay messages I'd call up and get a returns rep on the phone. Tell them of the message and they'll most likely instruct you to send the agreed upon amount as friends and family, take a screen shot, then email it to them. They'll close the case upon receiving the screen shot.
I've had a few cases of obvious buyers remorse that were opened up under a false return reason, that was the way they'd go about closing cases for me -20% restocking fee.
Good luck |