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Old 02-05-2018
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Default Customer opened a return case

Ebay automatically accepted the return. Customer agreed to keep with a partial refund. How should I go about this?

Should I just issue the partial refund through paypal because I don't see that option on Ebay since it automatically accepted the return. Will they be able to cancel the return once they receipt the refund from paypal?

I don't see that option either, to give partial refund. I wonder what will be the solution to this.

Last edited by wkang87; 02-05-2018 at 03:31 PM.
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Default Re: Customer opened a return case

can anyone give me a suggestion?
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Default Re: Customer opened a return case

As long as the customer has agreed to a partial refund, send the partial refund to them directly through Paypal. The eBay return case will automatically close after a few weeks with no activity.
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Default Re: Customer opened a return case

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Originally Posted by phaz0rz View Post
As long as the customer has agreed to a partial refund, send the partial refund to them directly through Paypal. The eBay return case will automatically close after a few weeks with no activity.
I know how to do this in paypal. But I think I can't do that since the customer opened a case. THere is no option for that it seems
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Default Re: Customer opened a return case

If the funds are being held in PP because of the open return, kindly explain that to your customer that you need them to close the return request before you will be able to send the partial refund.
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Default Re: Customer opened a return case

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Originally Posted by phaz0rz View Post
If the funds are being held in PP because of the open return, kindly explain that to your customer that you need them to close the return request before you will be able to send the partial refund.
I figured I would have to do that, I asked the buyer to close the request so I can partially refund the agreed amount.

For future reference, what should one do to avoid this? Like put it on your ad to not open a case until messaged me?
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Default Re: Customer opened a return case

Quote:
Originally Posted by wkang87 View Post
can anyone give me a suggestion?
Hmmm, try to wait longer before bumping a thread is my suggestion.



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Default Re: Customer opened a return case

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Originally Posted by GreenBean View Post
Hmmm, try to wait longer before bumping a thread is my suggestion.



sry about that.. will be more careful about it. Just got nervous since I didn't want the buyer to ship it to stealth address before anything
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Default Re: Customer opened a return case

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Originally Posted by wkang87 View Post
sry about that.. will be more careful about it. Just got nervous since I didn't want the buyer to ship it to stealth address before anything
I get that.

Not trying to worry you more but....

Do you have access to your address for returns?

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Default Re: Customer opened a return case

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Originally Posted by GreenBean View Post
I get that.

Not trying to worry you more but....

Do you have access to your address for returns?

I do but and it's an apartment. If I get caught getting in to get stuff I will probably go to jail lol
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Default Re: Customer opened a return case

If you have this agreement in the ebay messages I'd call up and get a returns rep on the phone. Tell them of the message and they'll most likely instruct you to send the agreed upon amount as friends and family, take a screen shot, then email it to them. They'll close the case upon receiving the screen shot.

I've had a few cases of obvious buyers remorse that were opened up under a false return reason, that was the way they'd go about closing cases for me -20% restocking fee.

Good luck
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Old 02-06-2018
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Default Re: Customer opened a return case

Quote:
Originally Posted by nospampm View Post
If you have this agreement in the ebay messages I'd call up and get a returns rep on the phone. Tell them of the message and they'll most likely instruct you to send the agreed upon amount as friends and family, take a screen shot, then email it to them. They'll close the case upon receiving the screen shot.
They aren't going to have you send it as a F&F payment.

@OP - Check your return preferences and make sure you have as little reasons as possible selected for "automatic acceptance". Buyer faulted returns are always auto-accepted though. Only real solution is to add a return address you have access to.
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