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Old 01-17-2018
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Default Buyer lost a return case with ebay and opened a case with paypal what do i do?

Hi i had a buyer open a return case with ebay, he lost case was in my favor an now he opened a case with paypal what do i do?
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Old 01-17-2018
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Default Re: Buyer lost a return case with ebay and opened a case with paypal what do i do?

Well, I'm assuming you have tracking that proved it was delivered right? So do the same, show paypal it was delivered and tell them that he already opened a case on eBay but you won.
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Old 01-17-2018
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Default Re: Buyer lost a return case with ebay and opened a case with paypal what do i do?

Quote:
Originally Posted by SaiJin View Post
Well, I'm assuming you have tracking that proved it was delivered right? So do the same, show paypal it was delivered and tell them that he already opened a case on eBay but you won.
Yes i sold item uploaded tracking item was delivered he said it was damaged an opened a return case with ebay, i accepted shipping label was sent thru ebay he never shipped item back, Ebay closed case in my favor 2 days ago an now he opened a case with paypal, never had this happen just no sure how to handle it.. I dont see the money on hold with paypal anywhere but PP gives me these options to respond to:

Issue the buyer a refund for the disputed amount of $xxxx The buyer can keep the item(s).

Issue the buyer a refund for the disputed amount of xxxxx USD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.

Offer the buyer a partial refund in an attempt to close this claim.

Provide proof that the buyer has already been refunded.

Disagree with claim. I would like to provide additional information.
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Old 01-17-2018
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Default Re: Buyer lost a return case with ebay and opened a case with paypal what do i do?

Yeah, they can do this, as you are finding out.

If they paid through a credit card they can contest it a third time too.

Probably should just call them. They may be able to close it out for you right now.
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Old 01-17-2018
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Default Re: Buyer lost a return case with ebay and opened a case with paypal what do i do?

I think i will when i get out of work, No funds are on hold for the transaction, an in paypal it shows Transaction details case was closed in my favor by ebay, And thank god he didn't pay by a creadit card
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