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This buyer has me flabbergasted.
 

I sold cuttings from my weeping willow tree. I get an email from the buyer today telling me I sent him pussy willow cuttings. I don't have a pussy willow so that isn't possible. I advise the buyer he must have me confused with someone else because I don't have a pussy willow so I couldn't have sent him pussy willow cuttings. Today he says I was rude and opens a case wanting his money back. So I send another message explaining that it isn't possible that I sent him pussy willow cuttings. If this idiot escalates the case what are my chances of winning it?

Re: This buyer has me flabbergasted.
 

Slim to none.

Re: This buyer has me flabbergasted.
 

Excellent if you sent with tracking, just take a picture of the weeping willow tree.

Re: This buyer has me flabbergasted.
 

Very low chance of winning indeed - how much is the amount in question?

Re: This buyer has me flabbergasted.
 

Absolutely zero chance of winning.

Pictures won't make a bit of difference. EB won't even look at them. You could send pictures of absolutely anything, so they're meaningless.

Take the graceful way out and refund before this person damages your account.

Re: This buyer has me flabbergasted.
 

This is unfair. How can sellers punish bad buyers?

Re: This buyer has me flabbergasted.
 

By sending glitter bombs. :coffee:

Re: This buyer has me flabbergasted.
 

The entire situation does suck, but I am afraid there isn't a great deal that can be done most the time

Its why so many sellers just refund awkward buyers

Re: This buyer has me flabbergasted.
 

Should step that up to Poop Glitter Bomb.

Re: This buyer has me flabbergasted.
 

Glitter bombz only cost $9.99
https://shipyourenemiesglitter.com/

OP, I think your chances are slim of winning this. But if I was you and wanted to try to beat this just based on the simple principle of "because you are not wrong" then I would call ebay and talk to a rep about this case before they escalate it. Does not matter if it is a stealth account or not, they will not try to ID you.

But if you call them then you are actually talking to someone who is listening to your side of the story and who can close the case in your favor if they are convinced of your story. This is stronger than just simply replying to the case via a message. It might not win the case but I definitely think it would help your chances much more than you may think.